Salesforce Technical Developer

Articulate program objectives and success factors, that create the appropriate program structure, develop sophisticated yet realistic schedules/timelines, and bring together the program team necessary to complete the vision of the program.

Implement, iterate, run multiple planning/release timelines and be responsible for top down release management - from planning to delivery to retrospectives - working 2-3 releases out.

Be the key driver to ensure business goals are met, risks are mitigated, and the team has a clear path for smooth delivery.

Be a motivator within the organization, someone who can help advance our product, technology, and operations strategy globally and drive others in the organization to change.

Secure cross-functional alignment across multiple internal teams and external collaborators.

Lead collaborators on programs by understanding what is important to each one, balance contending objectives, and articulating points of contention with a goal to resolve them.

Pro-actively identify, handle, and track programs action items, budget implications, risks, and issues to ensure there is traction to avoid, mitigate, transfer, accept, or close them while always being open with collaborators about the risk posture of the program.

Communicate clearly, often, and through multiple mediums (meeting facilitation, emails, Slack posts, presentations) regarding status of the various programs individually and taken together. Executive-level differentiated communication is required.

Develop strong partnerships with key functional team members (Product Owners, Product Managers, Operations leads, UX leads, Engineering, Architecture) to drive focus on business goals. Be a trusted partner for executive and senior management to ensure program success.

Lead "program/feature" dependencies across multiple teams, scrum teams, functions, divisions, internal partners, and external vendors.

With a sense of urgency, anticipate and remove obstacles that slow down or prevent project teams from delivering on project goals.

Help/contribute to bi-weekly SteerCo and monthly program reviews and updates, diving deep into current state of project goals, risks, critical issues, executive leadership asks.

Ensure processes and procedures are documented and kept up to date including but not limited key SOP documentation, demos of current experiences.

Maintain team tools, internal standard processes, and ensure team members are using tools efficiently and consistently.

Handle feedback loop across users, collaborators, and vendors to streamline product development.

Celebrate the success of the program when all the work is complete, running all retros (product, engineering, vendors, program), and summarizing the findings to the Portfolio TPM.

Ensure measures of success/critical metrics are appropriately scoped and tracked through the program.

7+ years experience in operational and project/program management working with software development engineers and product managers.

Consistent track record in creating handling strategic alliances and interpersonal relationships balancing conflicting stakeholder requirements.

Operational and project management rigor to consistently communicate accurate information and drive consensus.

Ability to establish credibility and rapport with senior executives and team members with the ability to speak truth to power.

Ability to adapt to changing priorities while handling high-volume, high-intensity execution responsibilities.

Experience with the software development lifecycle; ability to adjust and apply this knowledge in a dynamic environment using agile methodologies.

PMP certified project management certification (or other similar certification).

Experience working with marketing teams or having been part of a marketing organization.

Ability to master technical subjects and technologies relevant to the program.