Salesforce Technical Architect

Technical/Functional Skills

• Minimum 8-12 years of experience in successful software project implementations related to CRM/Service Cloud Business scenarios.

• At least 7 years of experience in Salesforce.com web services (preferably both REST and SOAP) and other integration methods newly introduced in SFDC with 2 years of Team Lead experience.

• Development using Standard Salesforce and Force.com platform (Lightning, Apex, Triggers, Workflow rules, components)

• Experience with both Sales and Service Cloud

• Strong web development skills including JSON, XML, HTML, CSS, JavaScript Scripting Languages, DHTML

• As a Salesforce Platform Architect/ Tech Lead, responsible design and deliver implementations for enterprise-level customers using Salesforce products.

• Manage onshore and offshore teams of developers, admins, business analysts, and project managers.

• Troubleshoot and debug issues, perform root cause analysis, and provide solutions.

• Identifies client purchasing requirements and technical specifications through Product Management and/or client representatives.

• Analyze, design, program, debug and modify software enhancements and/or new products used in local, networked or Internet-related computer programs. Participates in software design meetings and analyzes user needs to determine technical requirements.

• Write technical specifications based on conceptual design and stated business requirements.

• Write code, complete programming, and perform testing and debugging of applications using current programming languages and technologies.

Roles & Responsibilities

• Owns the complete Salesforce Service Cloud Solution and Technical Architecture.

• The ideal candidate has a mix of CRM processes including Architecture design and implementation experience, with an emphasis on conducting technical discussions/ workshops, and complete solution architecture definition.

• Lead the team throughout the design, development, launch, and support of Salesforce.com solutions.

• Develops visually rich and professional conceptual design documents targeted to varying audiences of business and technical aptitude.

• Collaborate with business and IT leaders to drive the complete technical architecture including the data flow and the integration between Salesforce and other enterprise solutions.

• Offer up creative ideas to help meet the business requirements, reducing the number of customizations and increasing automation.

• Architect and document solution design of Salesforce solutions.

• Transition solution designs to development resources responsible for building the solutions.

• Provide industry leading technical expertise with Salesforce.

• Help to resolve, mitigate technical/architecture issues, and risks as they arise.

• Develops detailed configuration specifications documentation for ready use by the technical team

• Manages customer communications, conflicts, and negotiations related to overall architecture design.

• Develop Proof of Concept for specific architecture/integration concepts.

• Guides customer through solution deployment.

• Team player with excellent verbal & written communication, interpersonal and presentation skills.

• Proven experience with the Configuration/Administration of Salesforce Service Cloud.

• Creating Technical requirements as an input to Salesforce solution design.

• Provide guidance to clients on leading IT and Salesforce practices.

• Assist technical leads in perform hands-on solution design, solution architecture, architecture roadmaps, prototyping, proof-of-concepts, and development tasks as required in support of current and new projects.

• Capable of executing independent POCs to be transitioned to the scrum team for development.

• Associate with Salesforce.com Certification(s) and Architecture experience responsible for the following effort

• Plan and monitor technical consideration activities of the project.

• Perform health check for each org and assess orgs.

• Perform analysis of org configuration, customizations, and security.

• Prepare Salesforce Config workbook detailing customizations and configurations or org.

• Support the Project Manager in defining overall solution and strategy and document.