Salesforce System Administrator

George Mason University Fairfax , VA 22038

Posted 2 months ago

Position Information

Department School of Business Alternate Department Description Criminal Background Check Standard Background Check Motor Vehicle Background Check No Statement of Economic Interest Not Applicable Restricted Position? No, is eligible for layoff or severance benefits. Job Category Classified Staff Role (State) Job Title Information Technology Specialist III Working Title Salesforce System Administrator Job Type Full-Time Position Number 01729z Recruit Number STF9542 Working Hours Location Fairfax, VA Other Location Pay Band Payband 6 Salary $70,000-$95,000 Web Announcement

Salesforce System Administrator, School of Business

The George Mason University, School of Business is looking for an organized and detail oriented Salesforce System Administrator. This position will be responsible for building out and scaling our Salesforce platform across the business school. This position will also be responsible for maintaining and improving the School's Salesforce integration with both internal and third party systems. This is a full-time classified staff position with full benefits.

George Mason University has a strong institutional commitment to the achievement of excellence and diversity among its faculty and staff, and strongly encourages candidates to apply who will enrich Mason's academic and culturally inclusive environment.

Responsibilities:

The Salesforce System Administrator position has responsibilities in the following areas:

Administration which includes:

  • Responsibility for building out and scaling our Salesforce instance across the business school;

  • Designing, developing and configuring customized solutions using the full Salesforce toolset including custom objects and fields, validation rules, workflows, process builder, flows, approval processes, profiles, roles, permission sets, Visualforce, Apex, and EDA;

  • Utilizing various tools and processes that adhere to the Application Lifecycle Management Process and development models (i.e. Change Sets);

  • Developing and creating customized reports and dashboards as needed;

  • Working cross-functionally to maintain and improve upon Salesforce integrations with both internal and third party applications;

  • Working with end users to understand needs and incorporate processes (workflows, tasks and dashboards);

  • Developing technical solutions as needed, integrate supporting technologies and manage the solution life cycle;

  • Coordinating with the various teams to develop system enhancements/functionality, and provide day-to-day project management for application-related initiatives; and

  • Helping develop budget and oversee procurement for Salesforce system upgrades and third-party applications.

Technical support which includes:

  • Assessing and implementing Salesforce software releases;

  • Creating and maintaining detailed documentation for technical designs, projecting plans, deployments, and training documents;

  • Troubleshooting user issues as they occur;

  • Working with the School of Business IT team to ensure updates from the University system run effectively;

  • Providing technical support on marketing campaigns; and

  • Managing user permissions and operational governance.

Cross-functional Team Collaboration which includes:

  • Leveraging Salesforce resources to continue to support and drive the School's initiatives;

  • Working to continuously identify process improvements in reporting, analytics, and performance metrics within the Salesforce environment;

  • Working cross functionally to ensure tools and processes are optimized to meet current and futures business requirements; and

  • Meeting with teams regularly to discuss and resolve Salesforce challenges and new initiatives.

Training and Industry Research which includes:

  • Providing training as needed to new and existing School of Business faculty and staff;

  • Collaborating with Salesforce colleagues throughout the University to share best practices and stay informed regarding University-adopted technologies;

  • Seeking input from faculty, staff, and administration on emerging needs and developing solutions; and

  • Keeping abreast of new Salesforce features and functionality.

Special Projects which includes:

  • Working on committees and special projects as assigned.

Required Qualifications:

  • Bachelor's degree or an equivalent combination of education and experience in IT or related field;

  • Salesforce Administration Certification or equivalent;

  • Knowledge of computer network structures;

  • Ability to commute to both Fairfax and Arlington campuses;

  • Extremely strong analytical and communication skills;

  • Self-motivated and able to work independently, but collaborate effectively; and

  • Ability to support and work in a project development and support environment with ability to diagnose and solve problems quickly.

Preferred Qualifications:

  • Demonstrated experience in Salesforce administration;

  • Extensive experience with database design;

  • Experience with report design consolidation, report optimization and process management;

  • Experience analyzing and documenting different system flows, process flows and work flows;

  • Experience in application implementation including design, build, test, and deployment;

  • Experience in data migration/bulk data loading into Salesforce desired; and

  • Experience with handling Salesforce integrations and Marketing Cloud.

Special Instructions to Applicants

For full consideration, applicants must apply for position number 01729z at http://jobs@gmu.edu by September 24, 2019; complete and submit the online application; and upload a resume and list of professional references. We will contact you directly if we require additional materials. Review of applications will begin on September 25, 2019 and continue until the position is filled.

For Full Consideration, Apply by: 09/24/2019 Posting Date 09/05/2019 Job Close Date Open Until Filled? Yes Telework Friendly? Mason Ad Statement

Great Careers Begin at Mason!

George Mason University is an innovative, entrepreneurial institution with national distinction in both academics and research. Mason holds a top U.S. News and World Report "Up and Coming" spot for national universities and is recognized for its global appeal and excellence in higher education.

Mason is currently the largest and most diverse university in Virginia with students and faculty from all 50 states and over 135 countries studying in over 200 degree programs at campuses in Arlington, Fairfax and Prince William, as well as at learning locations across the commonwealth. Rooted in Mason's diversity is a campus culture that is both rewarding and exciting, work that is meaningful, and opportunities to both collaborate and create.

If you are interested in joining the Mason family take a look at our current opportunities and catch some Mason spirit at jobs.gmu.edu/!

George Mason University, Where Innovation is Tradition.

Equity Statement

George Mason University is an equal opportunity/affirmative action employer, committed to promoting inclusion and equity in its community. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any characteristic protected by law.

Campus Safety Information

Mason's Annual Security and Fire Safety Report is available at http://police.gmu.edu/annual-security-report/


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Business System Support Analyst / Engineer

Customink

Posted 3 days ago

VIEW JOBS 10/18/2019 12:00:00 AM 2020-01-16T00:00 Custom Ink, the leader in custom apparel for groups and communities, is all about bringing people together. That's what inspires our innovative online platform, world-class customer support, and award-winning work environment. With 1,600+ team members ("Inkers"), we are passionate about the success and well-being of our team and have earned frequent recognition as a top workplace from such organizations as Fortune Magazine and The Washington Post. Our customers are counting on us to come through for them, and that's important to all Inkers - no matter what role they're in. How you'll make a difference: Our Technology Platforms team works proactively to solve challenges associated with a growing, high-volume, customer-driven ecommerce and retail business. As a Business Systems Support Analyst you'll accelerate performance of various business areas by enabling and supporting new and existing processes and efficient information flow using third party tools. What you'll do: In this role, you'll serve as a beacon of third party system implementation, support and enhancement. You'll support evaluation and implementation of third party tools, troubleshoot issues by effectively managing support queues, become a system expert to promote system utilization and automation and identify opportunities and gaps by analyzing systems data and building reports and dashboards. You will work with systems like shipping, workforce management, chat, workday, salesforce and more to provide a "WOW" experience to team members by delivering high-quality deployments, timely support and continuous enhancements. You will work with cross functional working groups for system governance and enhancements and partner with Data & Analytics, Software Engineering and QA teams to build and test integrations. The Business Systems Support Analyst will drive growth and record profitability via Technology by: * Partnering with Functional stakeholders and Business process engineering to identify and build capabilities that drive growth and improve productivity (using third party tools) * Provide timely support for day to day issues * Driving third party system user adoption * Monitoring various KPI's to ensure tools are performing at optimal levels * Acting as a consultant to promote new features and increase system ROI How you'll be measured: * You are a contributor to our culture and are a trusted member of the Technology Platforms team * You consistently commit to delivering quality products and improving efficiency * You complete your assigned tasks in a timely manner * Effectively manage support queue and provide timely support to our internal teams * You demonstrate ownership of third party tools - by being a system expert, identifying opportunities via partnerships and driving them to completion (help increase ROI) * Drive user adoption for systems you would manage What we're looking for: * Strong verbal & written communication, collaboration and influence skills * Organized team player with strong problem solving skills & attention to details * Ability to analyze data to find insights, think through problems and recommend solutions * 2+ years of analyzing data to identify trends and manage data quality * 2+ years of systems administration experience (user management, security etc.) preferred * 2+ years of scripting experience for integration and writing ETL (Python preferred) * Strong knowledge of Excel, including pivot tables, and SQL to query data * Prior experience with Call center, Shipping, Chat, WFM, Sales or Retail domains preferred * Experience with 3rd party applications (Salesforce, Workday, HR Systems, Live Engaged a plus) In addition, you must share our company values—practicing the Golden Rule, taking Ownership and driving and embracing Innovation. Cover letters are strongly preferred when submitting this application. While cover letters are not required, they are highly valued. Custom Ink values individuality, so use your judgment and write to us in your own voice. Customink Fairfax VA

Salesforce System Administrator

George Mason University