Salesforce Sr. Support Engineer

Rainmaker Associates LLC Philadelphia , PA 19019

Posted 2 months ago

At Rainmaker Associates, we are problem solvers. Were passionate about helping people solve problems and overcome challenges so that they can achieve their potential.

  • We take initiative and own the problem
  • We take the customers success personally and advocate for them (even though they may fight it)
  • We value hard work and smart thinking
  • We team up with each other, our customers and our partners

We love to make an impact, to leave our mark, to take on a challenge, to master something new, to figure it out, to muscle through

We hate futility & monotony, to waste clients money, to leave the job undone, when we point out the cliff and they jump off!

If you share these values, then you can be a Rainmaker!

Salesforce Sr. Support Engineers will need to understand the architecture of the client-specific applications we support as well as strong working knowledge of the underlying cloud platform. We also expect our Support Engineers to provide creative contribution to improving our clients cloud environments as well as our own internal methods and assets

Specific areas of concentration include:

Completion of code-dependent actions and change requests with a high degree of efficiency and quality

Interaction with application development teams and customer-facing specialists

Troubleshooting and fixing bugs

Must be U.S. based

Requirements

  • Professional experience with supporting or developing applications with an object-oriented architecture Bachelor's Degree in Computer Science major or equivalent combination of education and experience
  • Developer 401, Administration 201, ad Sales Cloud certifications

Experience in a sustained engineering team or an escalated support tier for an application or managed service preferred

  • Thrives in self-directed learning environment

A highly committed individual with a background in a problem solving, operations environment

Successful track record of relevant customer focused work experience such as operations engineer, technical customer support, professional services or application development

Passion for working with people and systems, and a strong interest in helping Rainmaker customers succeed

Discipline, integrity, attention to detail and problem solving skills are a pre-requisite to be successful in this role

Strong written and verbal communication skills with an ability to summarize the work done in an articulate fashion via email or case notes

Highly Desired Skills and Experience

5+ years experience developing for or supporting a Salesforce.com product or services

Other Cloud platform experience (Jitterbit, Boomi, Informatica, Workday, Google)

Balance of strong tactical problem-solving skills and analytical skills

Benefits

Fun, progressive, team environment. Everyone learns, everyone shares, everyone helps, everyone benefits, especially our customers! Opportunity to contribute, lead and develop beyond your role. Great entrepreneurial growth environment.

  • Medical
  • LTD
  • Life
  • Dental
  • Matching 401K
  • Paid Vacation/Sick Time
  • Work from home as desired
  • Get the day off on your birthday!
See if you are a match!

See how well your resume matches up to this job - upload your resume now.

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Salesforce Sr. Support Engineer

Rainmaker Associates LLC