Salesforce Sr. Business Analyst
Vision Technology Services, LLC (Vision) is a leading provider of IT talent and project management services to companies throughout the Mid-Atlantic and Western region including Maryland, Washington DC, Virginia, Colorado, and Florida.
Currently, Vision Technology is seeking a Salesforce Sr. Business Analyst to join our team.
This role is responsible for the design of SFDC capabilities and enhancements based on UI web design best practices across desktop and mobile (SF1) to ensure great customer experiences.
The ideal candidate must have in depth experience of UX UI, particularly within CRM Salesforce, have both business and technology acumen, attention to detail and have a personality that can drive requirements gathering. The ideal candidate is a change agent with consulting experience.
Salesforce Certification and experience in Visual Force, highly preferred. This role reports into the Salesforce Center of Excellence Director.
Essential Duties and Responsibilities:
Conduct gap analysis of existing platform to identify ways to improve user experience.
Develop wireframes or prototypes (using Salesforce sandbox or wireframe tool) for SFDC solutions based on business input/requirements to visualize concepts and to produce requirements for IT development.
Develop design solutions that adhere to these guiding principles: clarity, simplicity, efficiency, consistency and performance.
Design experiences with OOTB SFDC functionality as much as possible and selectively leveraging VisualForce to create superior customer experiences.
Visualize complex processes with the lenses of the customer journey and design optimal solutions across devices (desktop SFDC and mobile SF1).
Act as ambassador of the Salesforce CoE, change agent and champion of Salesforce to promote best practices that can transform and empower Freddie Mac s businesses using Salesforce.
Project manage work streams to meet desired scope, timelines and quality and escalates issues for resolution and to mitigate risk. Facilitate meetings, schedule follow ups and responsible for minutes.
Create business requirement documentation, user stories and acceptance criteria for Agile deployments.
Drive communications with all key stakeholders including delivering project updates and gathering project sign offs from CoE Lead and key stakeholders and maintains alignment.
Salesforce Certification, highly preferred
3+ years of in depth experience in UX UI of CRM or ERP applications. Showcase portfolio of sample work, recommended.
Strong business analysis and functional experience with quantitative, analytical and organizational skills
Strong understanding of key SFDC architecture and data management.
Very proficient in PowerPoint.
Experience with design wireframing tools to create concepts, preferred
Superb attention to detail and excellent problem-solving skills.
Strong verbal/written communication and data presentation skills, including an ability to effectively communicate with both business and technical teams.
Highly organized, have multi-tasking skills, and efficient in ambiguous situations.
Demonstrate ability to influence stakeholders to meet objectives.
Bachelor s degree.
If interested in learning more about Vision Technology Services and the opportunity, please submit your resume for consideration to .
Job Order Number: 36479 (Please reference in call or email)
Vision has been voted by The Baltimore Sun as a Top Workplace in 2014, 2012 and 2011. For five consecutive years, Baltimore SmartCEO named Vision the top 50 of Greater Baltimore s fastest growing companies based on employee headcount and revenue.
Vision has also been ranked as one of the top private companies by the Baltimore Business Journal. First-class clients, talented consultants, and dedicated employees have been instrumental in Vision s growth since its founding in 2001. Today, Vision is a preferred provider of staff augmentation services to some of the most recognized and respected companies and non-profit enterprises in the Mid-Atlantic region and beyond.
Our unique business model is something that continuously sets us apart from our competitors and allows us to provide one-on-one interaction and support to both our clients and consultants throughout the weeks, months, and years of projects and engagements. The end result is something that our Vision Technology team is very proud of, extremely satisfied clients with a 95% return rate and a 90% candidate return rate.
Vision Technology Services offers a competitive compensation plan and great employee benefits. Vision s full-time, salaried employees receive world class style benefits from the nation s premier providers. Benefits include Medical, Dental, Vision, 401K with company matching, Paid Time Off, Holidays, Educational Assistance, Long and Short-Term Disability as well as Life Insurance Policies.
Vision Technology Services is an Equal Opportunity Employer.
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