Salesforce Specialist II - IT

Overview

Why GMF Technology?

GM Financial is set to change the auto finance industry and is leading the path of embarking on tech modernization - we have a startup mindset, and preserve our small company culture, in a public company environment with financial stability and intense growth over a decade-plus history. We are data junkies and trust in data and insights to advance our business objectives.

We take our goal of zero emission, zero collision, zero congestion, and zero friction very seriously. We believe as an auto finance market leader we are in the driver's seat to lead us in the GM EV mission to change the world.

We are building global platforms, in LATAM, Europe, China, U.S. and Canada - and we are looking to grow our high-performing team. GMF is comprised of over 10,000 team members globally. Join our fintech culture within a Blue-Chip company where we are changing the way we use technology to support our customers, dealers and business.

Responsibilities

About The Role:

The Salesforce Specialist II is responsible for researching Salesforce user questions and/or requests, day to day issues and tasks, organizing corporate projects as required, reporting and completing data needs for all departments within our organization. This position provides research, QA, and data loads for the Salesforce Analyst team. Additional responsibilities include fulfilling scheduled daily, weekly and monthly processes for the Salesforce.com (SFDC) team.

• Provide quality professional customer service to all internal and external customers when responding to inquiries via telephone, in-person or e-mail/written request for 35,000+ users

• Research various internal requests to determine appropriate course of action and follow through to resolution

• Monitor SFDC data to ensure system integrity

• ServiceNow ticket processing

• Add, deactivate, and modify users as employees are hired, transferred or leave the organization

• Maintain SFDC role and template assignments

• Model values and enable a positive work environment, which fosters teamwork, employee recognition, and respect

• Maintain thorough understanding of data and information resources

• Facilitate Salesforce webinars for Salesforce users on an as needed basis

• Provide post-training support to learners including WebEx and in-person

• Participate in coordinating messages sent on behalf of Salesforce pertaining to unplanned service disruptions and show initiative by offering suggestions for improvement of service delivery (ie reduce downtime, improve response time, process improvements, etc)

• Mentor Salesforce Specialist I

• SFDC user acceptance testing of release and new processes

• Perform other duties as assigned

• Conform with all company policies and procedures

Qualifications

What Makes You A Dream Candidate:

• Proficient with Microsoft software applications such as Access, Excel, PowerPoint, and Word

• Working knowledge of GM Financial preferred

• Intermediate understanding of statistics, finance, and consumer auto lending

• Beginner knowledge of SFDC administration

• Proactive with a strong bias for action - naturally inquisitive

• The ability to use appropriate analysis, judgment, and logic when solving issues, providing recommendations, and making decisions

• Effective written and verbal presentation skills

• Ability to effectively handle inquires or issues in a timely manner and maintain related documentation

• Positive, pleasant personality, attentiveness to customer and management needs

• Able to undertake multiple tasks and deadlines with minimal supervision and be self-motivated

• Ability to prioritize work

• Effective interpersonal skills to develop and maintain relationships with dealers, peers, and management

• Detail-oriented and able to manage multiple tasks and deadlines

• Strong business decision-making ability

• Strong analytical and troubleshooting skills

• Able to work with minimal supervision

Experience:

• High School Diploma or equivalent required

• Bachelor's Degree preferred

• 2-4 years of Salesforce experience required

What We Offer: Generous benefits package available on day one to include: 401K matching, bonding leave for new parents (12 weeks, 100% paid), tuition assistance, training, GM employee auto discount, community service pay and nine company holidays.

Our Culture: Our team members define and shape our culture - an environment that welcomes innovative ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work - we thrive.

Compensation: Competitive pay and bonus eligibility

Work Life Balance: Flexible hybrid work environment, 2-days a week in office

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