Salesforce Senior Developer (Information Systems Analyst II, Option A)

Position Title: Information Systems Analyst II, Opt A

Agency : Department of Innovation and Technology

Posting Date: 06/11/2024

Closing Date: 06/26/2024

Salary: $7,491 to $11,015 monthly (Effective 07/01/2024)

Job Type: Salaried

County: Sangamon

Number of Vacancies: 1

Plan/BU: RC063

This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.

Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.

Proof of educational coursework is required. Acceptable proof of coursework includes unofficial transcripts, copies of official transcripts, account records (including screenshots) of academic coursework, and any similar documents created by an academic institution.

Posting Identification Number 38317

Position Overview

Are you looking for a rewarding career with an organization that values their staff? The Department of Innovation & Technology (DoIT) is seeking to hire qualified candidates with the opportunity to work in a dynamic, creative thinking, problem solving environment. This position serves as the Salesforce Senior Developer who will work closely with functional leaders and experts to identify business and technical requirements, translating these into optimized Salesforce solutions; oversee complex application design, configuration, testing, and deployment, including custom development and integrations. In this role you will lead software testing efforts, providing technical support for advanced issues, and ensure best practices in operational support and enhancements on the Salesforce.com platform. If you possess these knowledges, skills, abilities and experience, we invite you to apply for this position to join the DoIT Team!

As a State of Illinois employee, you receive a comprehensive benefits package including:

• Competitive Group Insurance benefits including health, life, dental and vision plans

• Flexible work schedules (when available and dependent upon position)

• 10 -25 days of paid vacation time annually (10 days for first year of state employment)

• 12 days of paid sick time annually which carryover year to year

• 3 paid personal business days per year

• 13-14 paid holidays per year dependent on election years

• 12 weeks of paid parental leave

• Pension plan through the State Employees Retirement System

• Deferred Compensation Program - voluntary supplemental retirement plan

• Optional pre-tax programs -Medical Care Assistance Plan (MCAP) & Dependent Care Assistant Plan (DCAP)

• Tuition Reimbursement Program and Federal Public Service Loan Forgiveness Program eligibility

For more information regarding State of Illinois Benefits follow this link: https://www2.illinois.gov/cms/benefits/Pages/default.aspx

Essential Functions

35% Under administrative direction, serves as the Salesforce Senior Developer for the Department of Innovation and Technology (DoIT):

• Performs complex professional and advisory Salesforce Development functions.

• Works closely with functional leaders, organizational units, and subject matter experts to determine and advise on business, functional, and technical requirements and processes.

• Translates business requirements into solutions that best leverage, support, and maintain the Salesforce platform and various integrations.

• Performs complex application design, configuration, testing and deployment functions.

• Leads the testing of software development efforts including coding, configuration, maintenance, installation, testing, and debugging, as well as managing timelines and producing technical documentation.

• Designs, develops, implements, and maintains the complex workflow rules, validation rules, and custom workflows.

• Provides technical assistance and end user troubleshooting for the more complex bug fixes, enhancements, and "how-to" assistance.

• Utilizes best practices to perform operational support, maintenance, enhancements, and bug fixes as needed to the Salesforce.com platform.

• Develops end-to-end Salesforce solutions including custom platform development (APEX, Triggers, Lightning Web Components, Visualforce) and external data integration (middleware tools, Salesforce APIs).

• Performs high level data management tasks such as creating Salesforce data structures and relationships, integrations with external systems, data validations, migrations, transformation, security, extracts, and data loads.

• Utilizes agile System Development Life Cycle (SDLC) methodologies in the performance of duties.

30% Serves as a Project Lead for complex large-scale requests:

• Performs project lead duties including request review, project documentation, project planning, assigning work tasks to project team members, and monitoring complex and time-sensitive schedules.

• Acts as a salesforce expert - providing salesforce technical advice, design direction, and leadership to all team members to advance the project.

• Analyzes complex project issues and develops solutions.

• Monitors and reviews daily schedules to ensure jobs are completed accurately and on time.

• Develops status reports for management.

• Assists in the estimation of work effort, determination of required resources, and schedule development.

• Participates in peer code reviews and unit testing.

• Provides application support by analyzing defects, replicating/fixing defects, and providing root cause analysis for defects.

• Troubleshoots and resolves functional and performance-related issues.

• Supports post deployment activities including knowledge transfer, process documentation, and application bug fixes.

20% Serves as designated lead worker:

• Assigns and reviews work.

• Provides guidance and training to assigned staff.

• Advises immediate supervisor regarding performance of staff.

10% Keeps abreast of new developments in the IT field:

• Continues education by attending meetings, training sessions, seminars, and conferences to increase familiarity with and remain current on products, vendors, techniques, and procedures.

• Attends demonstrations and exhibitions related to assigned operations.

5% Performs other duties as required or assigned, which are reasonably within the scope of the duties enumerated above.

Minimum Qualifications

• Requires knowledge, skill, and mental development equivalent to four (4) years of college with course work in computer science or directly related fields.

• Requires three (3) years of professional experience in application services or a related Information Technology field.

Specialized Skills

• Requires three (3) years of professional experience supporting and maintaining a Salesforce platform, including application development.

• Requires three (3) years of professional experience utilizing Salesforce.com best practices and functionality.

• Requires three (3) years of professional experience in data management.

Preferred Qualifications

• Three (3) years of professional experience supporting and maintaining the Salesforce platform, including application development.

• Three (3) years of professional experience utilizing Salesforce.com best practices and functionality.

• Three (3) years of professional experience in data management.

• Ability to design and implement new processes and facilitate user adoption.

• Ability to analyze data logically and exercise sound judgment in defining and evaluating problems of an operational or procedural nature.

• Ability to establish and maintain customer relationships, including analyzing and resolving customer issues.

• Extensive knowledge of agile System Development Life Cycle (SDLC) methodologies.

• Developed verbal and written communication skills to present technical information to others with clarity and precision.

• Certification in Sales Cloud, Service Cloud, Salesforce.com Admin (ADM201 and ADM211) or Developer.

Conditions of Employment

NOTE: Applicants must possess the ability to meet ALL of the following conditions of employment, with or without reasonable accommodation, to be considered for this position.

• Requires the ability to verify identity.

• Requires employment authorization to accept permanent full-time position with the State of Illinois.

• Requires the ability to pass a position specific, agency required background check.

• Requires self-disclosure of criminal history.

• Requires the ability to travel in performance of duties.

• Requires the ability to use agency supplied equipment such as laptop, personal computer, work cell phone and any other required equipment or devices.

• Requires the ability to attend seminars, conferences, and training to remain current on methods, tools, ideologies, or other industry related topics relevant to job duties.

• Requires the ability to lift and carry objects or equipment weighing up to 10 pounds. This is considered sedentary work as defined by the U.S. Department of Labor (20 CFR 404.1567(a)). Sedentary work involves lifting no more than 10 pounds at a time and requires occasional lifting, carrying, walking, and standing.

The conditions of employment listed are incorporated and/or related to any duties included in the position description.

About the Agency

The Department of Innovation & Technology (DolT) is the state's IT agency delivering an enterprise approach to statewide technology, innovation and telecommunication services, as well as policy and standards development, lifecycle investment planning, and cybersecurity services. With over 1,500 employees, DolT delivers IT services and innovative solutions to customer agencies to improve services provided to Illinois residents, DolT offers employees the opportunity to advance their careers, develop new skills and reach their potential, both personally and professionally. DoIT is committed to promoting and preserving a workplace culture that embraces diversity and inclusion. We welcome and value employees with different backgrounds, life experiences and talents. It is the collective sum of our individual differences that provides a broad perspective, leading to greater innovation and achievement. In recruiting for our team, we recognize the unique contributions of each applicant regardless of culture, ethnicity, race, national origin, sex, gender identity and expression, age, religion, disability, and sexual orientation.

Work Hours: 8:30am to 5:00pm M-F

Work Location: 300 W Jefferson St Springfield, IL 62702-5041

Agency Contact:

Elizabeth Bridges

elizabeth.bridges@illinois.gov

Posting Group: Science, Technology, Engineering & Mathematics

This position DOES contain "Specialized Skills" (as that term is used in CBAs).

APPLICATION INSTRUCTIONS

Use the "Apply" button at the top right or bottom right of this posting to begin the application process.

If you are not already signed in, you will be prompted to do so.

State employees should sign in to the career portal for State of Illinois employees - a link is available at the top left of the Illinois.jobs2web.com homepage in the blue ribbon.

Non-State employees should log in on the using the "View Profile" link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account.

If you have questions about how to apply, please see the following resources:

State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid

Non-State employees: on Illinois.jobs2web.com - click "Application Procedures" in the footer of every page of the website.

The main form of communication will be through email. Please check your "junk mail", "spam", or "other" folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:

• donotreply@SIL-P1.ns2cloud.com
• systems@SIL-P1.ns2cloud.com

Nearest Major Market: Springfield