Salesforce - Sales Operations

Mastercontrol Inc Salt Lake City , UT 84101

Posted 2 months ago


MasterControl Inc. creates software solutions that enable life science and other regulated companies to deliver life-improving products to more people sooner. MasterControl's integrated solutions accelerate ROI and increase efficiencies by automating and securely managing critical business processes throughout the entire product lifecycle. More than 1,000 companies worldwide, ranging in size from five employees to tens of thousands, rely on MasterControl cloud solutions to automate processes for new product development, clinical, regulatory, quality management, supplier management, manufacturing and post-market surveillance. MasterControl solutions are well-known for being scalable, easy to implement, easy to validate and easy to use. For more information, visit


The Sales Operations Information Systems Specialist provides administration and operational support of Sales Business Applications including Salesforce, NetSuite, and Microsoft Platform Applications, and other sales applications. Resposiblities will also include general sales team support. The role will work in a fast-paced, dynamic team environment and will be a member of MasterControl's world-class Sales Operations group.


  • System Administration of sales information systems (CRM) including Salesforce, CPQ, Financial Force, NetSuite, DocuSign, Microsoft Platform applications, and other sales information systems

  • Work with sales leadership to further develop current and new systems to provide greater business utility and efficiency

  • Create maintain and update system data, reports, configuration workbooks, and workflows

  • Anticipate at least 20% of time allocated to front-line sales support including: order processing, assisting sales professional with prospect and customer-related issues

  • Support sales communication and training, sales junkets, sales training webinars, curriculum and sales literature

  • Clearly present Salesforce and CPQ knowledge and best practices to key stakeholders

  • Manage system and content for sales intranet in SharePoint

  • Manage multiple projects, coordinate project details among multiple departments and meet rigid deadlines


  • Salesforce advanced user or some system admin experience preferred

  • CPQ experience desired.

  • 2+ years of applications systems administration or developer experience (API's, interfaces, etc.) desirable

  • College Degree or equivalent experience required

  • High degree of technical acuity

  • Application management experience with emphasis on Salesforce required

  • Ability to work extended hours associated with corporate events

  • Ability to communicate effectively in writing, in person, over the telephone and in e-mail customer correspondence

  • Advanced experience using MS Office tools (Excel, Outlook, PowerPoint, Access) and Adobe Acrobat preferred

  • Database experience preferred

  • Analytic experience preferred


  • Ability to work non-standard hours on occasion, when necessary

  • Ability to operate a computer and work at a desk for an extended period of time.

  • Ability to travel and attend events where one may be standing for long periods of time.

Why Work Here?



MasterControl is a place where Exceptional Teams come together to do their best work. Hiring Exceptional Teams, including the best talent in our industry, is a core value of ours. MasterControl employees are surrounded by intelligent, motivated individuals every day. We like to call it #TheBestTeamOnThePlanet.

We value every employee and their contribution to what makes MasterControl successful. We give right back to the employee through a generous benefits package, great flexibility, and continuous opportunities for advancement.

Not only do we hire Exceptional Teams, but we work hard to keep them here by developing and challenging their skillsets, encouraging professional development and growth, and offering a culture that can't be found elsewhere. Which is why we say - #WhyWorkAnywhereElse?

To put it simply, working at MasterControl is fun, challenging, and rewarding. From our Fitness Clubs to our awards programs, from our company parties to our competitive benefits, you can't really go wrong. MasterControl could be your next (and last) career move!

We are growing quickly and always looking for talented individuals to add to #TheBestTeamOnThePlanet!

Here are some of the benefits MasterControl employees enjoy:

  • Generous PTO package of three weeks, increasing after just three years of employment

  • Competitive compensation with annual merit increase reviews

  • 100% medical premium coverage (yes, you read that right!)

  • Dental/Vision Plans

  • 401k Plan

  • Employer Paid Life Insurance Policy ($50K)

  • Great Flexibility

  • Wellness Programs (every employee gets a Fitbit!)

Applicants must be currently authorized to work in the United states on a full-time basis.

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Salesforce - Sales Operations

Mastercontrol Inc