Salesforce Marketing Manager, Campaign Management

Cox Communications Inc West Warwick , RI 02893

Posted 4 weeks ago

*Primary Location: *6205 Peachtree Dunwoody Rd, West Warwick, RI, US
*Division: *Cox Communications
*Job Level: *Manager/Senior Manager
*Travel: *No
*Schedule: *Full-time
*Shift: *Day Job
*Requisition Number: *202104665_80591259
VACCINE POLICY: WHERE PERMITTED BY APPLICABLE LAW, YOU MUST BE FULLY VACCINATED AGAINST COVID-19 TO BE CONSIDERED FOR THIS U.S.-BASED JOB (REASONABLE ACCOMMODATIONS FOR MEDICAL AND RELIGIOUS OBJECTIONS WILL BE CONSIDERED).
Role Summary

The Marketing Manager, Campaign Management serves as a key contributor within the Marketing organization. The role participates and influences the campaign targeting strategy and planning along with the Cox Business Marketing team and boundary partners. The position is responsible for managing the execution of a broad range of tactics and campaigns ensuring they are executed on time, accurately and aligned to the campaign strategy and plan.

The role will utilize Salesforce CDP and Marketing Cloud for local and national campaigns including acquisition, customer journeys, and nurturing. The position will collaborate with the Marketing teams to create email communication strategies that will ultimately optimize the automation tools within the various Salesforce applications. The position will report to the Sr. Manager of Campaign Management.

Expertise in *Salesforce *Marketing Cloud is required.

Responsibilities:

  • Utilize *Salesforce *CDP and Marketing Cloud for audience targeting and campaign execution that reduces manual processes and drives efficiencies.

  • Responsible for managing campaign timelines and multichannel execution of campaigns, customer communications and special projects.

  • Participate in strategy sessions with Marketing, Product, Research and other boundary partners on program development, strategy, and execution.

  • Process and project management of high volume of campaigns and programs including but not limited to direct mail, outbound telemarketing, digital and social programs, and email.

  • Translate strategy requirements into technical data requirements needed to build campaigns.

  • Manage program criteria and waterfall counts to ensure accuracy of target criteria and volumes.

  • CDP audience workflow building, manage program criteria and waterfall counts to ensure accuracy of target criteria and volumes, and QA.

  • Liaison with key external vendors to handoff final deliverables for execution as needed and ensure accurate and timely campaign execution.

  • Works closely with print vendors and verifies proofs for creative, offers and sign off on final target counts.

  • Spearhead implementation of new initiatives and optimization of current initiatives such as: acquisition and customer journeys, enhanced segmentation, use of new and existing propensity models and other data to determine the appropriate target audiences and counts.

  • Monitor all campaign KPIs and work proactively to optimize the campaigns effectiveness partnering with Analytics and the SMB and Enterprise Strategy teams.

  • Accountable for all elements of campaign process.
    Qualifications: *Minimum *
  • 5+ years of experience required in marketing or 3 or more years of experience required if candidate possesses a related advanced degree.

  • Expertise in Salesforce Marketing Cloud

  • Strong knowledge of Salesforce CDP

  • Expertise in campaign management and execution with the ability to multi-task and manage many deadlines.

  • Knowledge of Datorama and/or Interaction Studio a plus

  • Requires strong knowledge of Microsoft Office

  • Highly organized, detail oriented and strong project management skills.

  • Excellent written and verbal communication skills.

  • Ability to manage time independently and juggle competing priorities.

  • Excellent interpersonal, leadership, presentation, and collaborative skills to work effectively with teams throughout organization.

  • Some travel required.

Preferred

  • BS/BA in Marketing or Business administration strongly preferred.

  • Experience in telecommunications industry a plus

  • Prefer certification in Salesforce Marketing Cloud and/or other Salesforce Marketing applications.

Who We Are
*About Cox Communications

Cox Communications is committed to creating meaningful moments of human connection through broadband applications and services. The largest private telecom company in America, we proudly serve six million homes and businesses across 18 states. Were dedicated to empowering others to build a better future and celebrate diverse products, people, suppliers, communities and the characteristics that makes each one unique.

*About Cox

We are the Cox family of businesses. Weve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us. Our primary divisions

  • Cox Communications and Cox Automotive - are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators. Were also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation. Were looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope youll be going with us, and the common purpose that unites us at coxenterprises.com.
    Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page.
    Cox is an Equal Employment Opportunity employer

  • All qualified applicants/employees will receive consideration for employment without regard to that individuals age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
    Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.

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Qualifications: *Minimum * * 5+ years of experience required in marketing or 3 or more years of experience required if candidate possesses a related advanced degree. * Expertise in Salesforce Marketing Cloud * Strong knowledge of Salesforce CDP * Expertise in campaign management and execution with the ability to multi-task and manage many deadlines. * Knowledge of Datorama and/or Interaction Studio a plus * Requires strong knowledge of Microsoft Office * Highly organized, detail oriented and strong project management skills. * Excellent written and verbal communication skills. * Ability to manage time independently and juggle competing priorities. * Excellent interpersonal, leadership, presentation, and collaborative skills to work effectively with teams throughout organization. * Some travel required. * Preferred* * BS/BA in Marketing or Business administration strongly preferred. * Experience in telecommunications industry a plus * Prefer certification in Salesforce Marketing Cloud and/or other Salesforce Marketing applications. Who We Are * About Cox Communications* Cox Communications is committed to creating meaningful moments of human connection through broadband applications and services. The largest private telecom company in America, we proudly serve six million homes and businesses across 18 states. Were dedicated to empowering others to build a better future and celebrate diverse products, people, suppliers, communities and the characteristics that makes each one unique. * About Cox * We are the Cox family of businesses. Weve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us. Our primary divisions - Cox Communications and Cox Automotive - are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators. 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Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individuals age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes. Cox Communications Inc West Warwick RI

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