Ready to fast-track your Salesforce career
Join the largest team of Salesforce certified professionals in the industry and champion innovation, leverage deep and cutting-edge Salesforce expertise and pioneer solutions to help transform the world's leading organizations and governments.
Ready to solve complex problems Advance your skills Deliver next-generation Salesforce solutions
Now is the perfect time for you to join the Accenture Salesforce team, where you'll:
Expand your experience with over 200 intelligent tools across all 12 Salesforce-recognized industries.
Lead in the development and implementation of new Salesforce-based solutions.
Benefit from our long-standing partnership with Salesforce to access the coolest Salesforce technologies, like Lightning, Einstein and Bolt, so you can put them to meaningful applications at scale.
Join more than 11,800 skilled Salesforce professionals, collaborating across multiple areas to drive enterprise-wide transformational projects on a global scale.
Build new skills and strengthen your expertise with unparalleled training and support-whether you're taking the more than 4,200 unique Salesforce certifications or working towards your Certified Technical Architect (CTA) certification.
Join Accenture and be empowered with innovative tools, continuous learning and a global community.
The AccentureSalesforcegroup is looking for a dynamic
TechnicalArchitect who will focus on implementing Salesforce.com based Field Service products with enterprise clients. The ideal candidate will work closely with our clients, the vendor team, and our internal delivery teams in developing robust, scalable and flexible solution architectures for various customer projects including designing prototypes, building proof of concepts, and preparing architecture roadmaps.
For now, all Accenture business travel, international and domestic, is currently restricted to client-essential sales/delivery activity only.
Please note: The safety and well-being of our people continues to be the top priority, and our decisions around travel are informed by government COVID-19 response directives, recommendations from leading health authorities and guidance from a number of infectious disease experts.
Typical Day Snapshot - Field ServiceTechnicalArchitect
While we'd love to say that there's a typical day in the life of a consultant, we all know that every day will be different! Some of theday to daychallenges of this role will include:
Lead and facilitate discovery and scoping sessions withclients
Understand client business process and potential constraints (budget, timeline, expertise, etc.) to define optimal and reasonable project scope andexpectations
Create and defend solution estimate andSOW
Incorporate past experiences, business savvy, creative and out-of-the-box thinking in designing solutions; offer multiple, potentialsolutions
Coordinate with Technical Architects/CTA's, integration, and data consultants, and others, as needed, for specific technical designrequirements
Provide recommendations on third-partyapplications
Manage expectations with clients, Accenture colleagues, as well as SFDC and other 3rd parties - i.e., be able to influence and guide towards successfuloutcomes
Disseminating best practices on solution positioning and delivery.
Own the solution and provide architectural oversight of the solution throughout theproject
Provide guidance and advisory support to project team on implementation approach and complex configurationissues
Participate in QA checkpoints during delivery to provide guidance and ensure solution aligns with originalscope
Work with project team to develop and validate estimates to support any ChangeOrders
Participate in project status meetings, as requested by the Delivery Lead/Project Manager
Contribute to estimating and SOW templates for futurephases
Leading business and technical requirements definition and prioritization/scoping of requirements.
Understand SFS Scheduling and optimization configuration, out-of-box capabilities and configuration of scheduling policies, work rules & Service Objectives
Understand Field Service Mobile app capabilities, including offline architecture, capabilities and how to complement it with other supporting architecture including Salesforce Mobile app and third-party mobile applications
Understand SFS resource management, contractors, timesheets, operating hours, shifts, primary and secondary territory setup. inventory management (return, request & track)
Understand API capabilities to integrate in and out of Salesforce and SFS API capabilities
Understand Salesforce Field Service (SFS) architecture, Work Order and Service Appointment life cycle, bulk scheduling, dispatch, unschedule. Preventive maintenance and configuration of Dispatcher Gantt
Maintaining and coordinate communication with the customer throughout each project.
Mentoring more junior team members in business analysis, project management, and Salesforce.com best practices.
Read more of the job description
Minimum of 2 years'experiencein cloud based Field Service Solutions.
Minimum of 3 years' experience in the capacity of a Technical Consultant and/orTechnicalArchitect.
Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associates Degree, must have minimum 6 years' workexperience)
Strong technical background, analytical, and problem-solving
Experience in migrating customers from click software to Salesforce Field Service (SFS)
Experience in hands on design, prototyping, configurations, testing and other implementation activities.
Experience in scoping, planning, and presenting project plans.
Experienceas a team member of successful software project implementations related to Service Cloud, orServiceMax.
Awareness of web, database, andobject-orientedsoftware technologies, and salesforce.com / force.com.
Experience in a consulting organization.
Must possess strong communication and interpersonal skills.
As required by the
Colorado Equal Pay Transparency Act, Accenture provides a reasonable range of minimum compensation for roles that may be hired in Colorado. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific office location. For the state of Colorado only, the range of starting pay for this role is $99,900 -$168,499and information on benefits offered is here.
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