Direct Client Requirement
Salesforce CRM Project Manager
Location: NYC, NY
Duration: 6 Months (With possibility of extension)
Specific Responsibilities/Job Details:
The incumbent will lead and engage with the implementing partner, external vendors, and clients internal technical and business teams to ensure successful implementation of CRM (Customer Relationship Management) solution meeting the established project requirements. He/she will create a collaborative environment by guiding process owners and stakeholders to translate business requirements into feasible functional requirements. Incumbent will also ensure that the project completes within agreed upon cost, timelines and deliverables as set by the statement of work.
Work Experience and Competencies:
At least 5 years of experience in leading complex global projects and associated change management with CRM technologies such as Salesforce.
Experience in managing project unknowns, and overcoming them with feasible solutions
Experience with process modeling and process architecture.
Experience managing software implementation and understanding of business requirements
Detailed knowledge of various ITSM modules (Request, Incident, Problem, Change, Problem, Knowledge, Asset, etc.)
Detailed knowledge of the Project Lifecycle and fluency in project manager methodologies (PMI Agile, PRINCE2 and PMBOK)
Experience collaborating across multiple functions and working with operational SMEs, technical resources/ infrastructure and architecture teams
Excellent communication & presentation skills (written & verbal) across multiple audiences with ability to influence others while working in a multicultural, multi-ethnic environment with sensitivity and respect for diversity
High motivation, enthusiasm, and dedication to deliver results within strict timeframes
Ability to work in a fast-paced matrix environment including managing across multiple geographies, functions & organizations often outside standard working hours
High proficiency with Microsoft Office, specifically MS Project, Visio, Excel, and PowerPoint is required
Experience with Systems Integration
Solid experience in ERP/CRM/CMS systems
Other Desirable Assets:
Certification in project management methodology PMI / Prince 2 or equivalent. PMI Agile Certified Practitioner (PMI-ACP)
ITIL v3 certification
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"project manager", itil, pmp, crm, salesforce, sfdc