A career within Salesforce Consulting services, will provide you with the opportunity to help our clients leverage Salesforce technology to enhance their customer experiences, enable sustainable change, and drive results. We focus on understanding our client's challenges and developing custom solutions powered by Salesforce to transform their sales, service and marketing capabilities by exploring data and identifying trends, managing customer life cycles, strategically building and leveraging online communities, driving employee engagement and collaboration, and connecting directly with channel partners to share goals, objectives, and activities in a secure, branded location.
As a Senior Manager, you'll work as part of a team of problem solvers with extensive consulting and industry experience, helping our clients solve their complex business issues from strategy to execution. Specific responsibilities include but are not limited to:
Proactively assist in the management of a portfolio of clients, while reporting to Directors and above
Be involved in the financial management of clients
Be actively involved in business development activities to help identify and research opportunities on new/existing clients
Develop project strategies to solve complex technical challenges for our clients
Manage and deliver large projects by developing the project team, assessing engagement risks throughout, driving conclusions, and reviewing / challenging the output produced by the team
Shape and deliver projects to meet and exceed the expectations of our clients and our own quality criteria
Train, coach, and supervise team members
Continue to develop internal relationships and developing your PwC brand
It would be preferred if the candidate has several years of practical experience in Service performance improvement either in a Consulting capacity or from a practical Industry point of view and experience with multiple Cloud Solutions and cross Industry preferred.
Global Competency Network:
Marketing, Sales and Service Transformation
Contract Type - Not Applicable
Job Requirements and Preferences:
Minimum Degree Required:
Minimum Years of Experience:
Preferred Fields of Study:
Computer and Information Science, Management Information Systems
Additional Educational Preferences:
Other Business Technology fields of study may be considered.
One or more of the following Salesforce.com certifications: Certified Administrator, Certified Developer, or Certified Sales/Service/CPQ Consultant
Demonstrates intimate abilities and/or a proven record of success in understanding underlying client business problems and developing Salesforce technology-enabled solutions that addresses the needs of large organizations, including how to implement technology solutions to help streamline organizational needs and meet legal-related and industry-specific compliance standards and regulations.
Demonstrates intimate abilities and/or a proven record of success in assisting large organizations with improving the performance of their Sales, Service, Marketing, R&D, IT, and Operations business units. This includes understanding and solving business and technology challenges related to the implementation of CRM technologies, delivering Social & Mobile Enterprise platforms, and designing and developing platform-based applications that meet client business needs.
Demonstrates intimate abilities and/or a proven record of success as a team leader, including supervising teams to create an atmosphere of trust and seeking diverse views to encourage improvement and innovation, answering questions and providing direction to less-experienced staff, and coaching staff, including providing timely meaningful written and verbal feedback. For roles within Financial Services, prior experience in Financial Services preferred; for roles within Healthcare Industry Advisory, prior experience in Healthcare industry preferred.
Demonstrates intimate abilities and/or a proven record of success to learn and perform in functional and technical capacities, which includes the following areas:
Leading and/or facilitating teams to develop client proposals, leveraging extensive business development and relationship management know-how to identify and address client needs;
Developing and sustaining client relationships using networking, negotiation and persuasion skills to identify and sell potential new service opportunities;
Preparing and presenting comprehensive written and verbal materials;
Defining resource requirements, project workflow, budgets, billing and collection;
Writing, communicating, facilitating, and presenting cogently to and/or for all levels of industry audiences, clients and internal staff and management;
Performing software configuration, Mobile solutions, Apex coding, or Visualforce coding experience inSalesforce.com and/or Veeva;
Performing system application implementations, software configurations, or other related coding in the following technological product suites including Salesforce.com, SAP, Oracle, Marketo and related cloud and/or on premise ERP business applications;
Completing third party integrations and functionality and impact of these integrations;
Utilizing PC applications (i.e. Microsoft Word, Excel, PowerPoint and Project) and business levels of fluency in multiple languages to write, communicate, facilitate, and present cogently, emphasizing the ability to capture effectively clients' needs and understand their systems enough to be able to translate those needs in to system functionality; and,
Producing deliverables within a diverse, fast paced environment, collaborate effectively across global teams and juggle multiple projects and initiatives simultaneously.