Salesforce Business Application Engineer

Clubessential Cincinnati , OH 45201

Posted 3 months ago

Salesforce Business Application Engineer

About Clubessential

Clubessential provides cloud-based software solutions to the private club markets and is an Inc. 5000 fastest growing company. We are financially backed by Battery Ventures, a top-tier technology investment firm, helping fuel our current and future growth. We are a lean, fast-paced, passionate team of professionals who thrive on delivering exceptional products and service to our clients and teammates. Our dedication to client success through technology innovation, industry expertise, exceptional customer support and beautiful design has helped us attract the business of some of the top clubs in the country including Hilton, Billy Casper, Four Seasons, Marriott, Valhalla Golf Club, Congressional Country Club, Pinehurst, and over 1,400 other clients.

Job Description

The Salesforce Business Application Engineer is responsible for aligning Salesforce with the company's business processes as well as to ensure 100 percent adoption rates within the company. This individual must possess a general knowledge of Web applications and Internet architecture as well as deep skills in Microsoft SQL and Excel and have 5-10 years of experience with SFDC CRM, SFDC Communities, SFDC Service Cloud, SFDC Pardot and Heroku. This engineer should develop a solid understanding of business processes across the organization and have previous experience working with cross-functional teams including sales, support, marketing, and IT.

Responsibilities:

  • Understand business requirements and how to effectively translate to Salesforce

  • Possess both strong and some tactical Salesforce skills to understand how changes may impact entire user universe

  • Update information on any organizational changes or business process improvements

  • Send updated training and benefits communications to the user groups

  • Attend ongoing Salesforce training sessions as new features and on- demand versions of the application are launched

  • Be the "voice" of the user community to represent to management commonly requested and needed changes to the application

  • Hold quarterly update meetings with the SFDC Steering Committee to revisit application success factors and ensure incorporation of additional user requirements

  • Understand all aspects of Salesforce configuration and technical/functional capabilities, including all changes and potential system implications related to the Salesforce release upgrades

  • Communicate regularly with SFDC Steering Committee and other stakeholders to ensure functionality meets field needs and to develop ongoing project plan.

  • Maintain high-level familiarity with other IT system /business application capabilities and scope definition in order to make recommendations about potential upstream/downstream integration or functionality intersection points.

  • Support Corporate Marketing's use of Salesforce, including automating processes related to marketing campaigns.

  • Develop ad-hoc reports as requested by user groups or stakeholders and perform analysis on data as required

  • Maintain and communicate system metrics to track trends in usage and data integrity

  • Manage all security settings and conduct regular security/configuration audits

  • Manage all new user set-ups and deactivation, including transferring ownership of accounts/contacts/opportunities for deactivated users

  • Execute all configuration changes

  • Perform new release evaluations with business owners and execute new functionality roll-outs

  • Regularly audit data to uncover data integrity issues and/or opportunities for process improvement

  • Performs mass data imports using the API or import tools as requested

  • Manage and implement customization requests including creating workflow triggers, workflow alerts, automated email responses, etc.

  • Maintain updated system documentation and Salesforce policies/procedures

  • Develop and maintain naming conventions of picklists, report folders, dashboards, etc. to improve system usability

Requirements:

  • Excellent communication skills to help internally "sell" and "service" the user group

  • Excellent training skills to perform ongoing training sessions

  • Strong relationship building with managers of user groups to ensure proper use of the application

  • 5-10 years of experience managing multiple SFDC environments

  • Experience standing up new SFDC CRM platforms

  • 5-10 years of experience with SFDC CRM, SFDC Service Cloud, SFDC Communities, SFDC Pardot and Heroku. SFDC certifications are a plus.

  • Experience working with implementation partners

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Sr Application Operations Engineer Cloud & Windows Engineer

General Electric

Posted Yesterday

VIEW JOBS 1/16/2020 12:00:00 AM 2020-04-15T00:00 Role Summary: The Unified Communications team is seeking an experienced support professional to provide Technical Support for the Print As A Service Cloud Environment: The Platform for printing in GE worldwide.The Cloud Support Engineer needs to have experience with supporting applications on the cloud that have services-based architectures; strong communication skills, and a motivation to achieve results in a fast-paced environment. Essential Responsibilities: In this role, you will: Responsible for taking ownership for Level 3 operational support of the Print As A Service Cloud Platform. Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs Troubleshoot application alerts from monitoring tools and follow SOPs to resolve or escalate appropriately Work directly with service architects to help reproduce and resolve customer issues Drive customer communication during critical events and lead retrospective meetings Drive projects that improve support-related processes and our customers' technical support experience with minimal guidance Write tutorials, how-to videos, and other technical articles for the customer community and knowledgebase articles and keep them up-to-date Work on critical, highly complex customer problems that may span multiple services Participate in 24x7 on-call rotation and work with global teams Collaborate with cross functional stakeholders Provide mentorship and guidance to team members Qualifications/Requirements: Bachelor's Degree in Computer Science or "STEM" Majors (Science, Technology, Engineering and Math) AND a minimum 4 years of professional experience. Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job Desired Characteristics: Expertise in the Microsoft Windows Server technology stack (Windows Server, SQL Server, IIS, etc.) Expertise in Windows clients (Windows 7/10, Client side troubleshooting). Hands on experience integrating Apps and services with Active Directory/LDAP. Hands on experience with Cloud platforms and tools Background and experience in emerging technologies in cloud, IaaS, PaaS & SaaS Knowledge of Network/Security technologies and standards (Load Balancing, Firewalls, SSL, VLANs) Knowledge of Printer management software solutions (VPSX, Equitrac, Cirratro…) is a plus. Experience in Operations, Problem-mgmt. and working in a Global context Self-motivated and ability to work under minimal direction Drives change initiatives A technical engineer, with extensive experience in solving challenging issues in high pressure environment Strong oral and written communication skills Strong business analysis and problem solving skills Proactively engages with cross-functional teams to resolve issues and design solutions using critical thinking and analytical skills and best practices Ability to interact at all levels of the organization and with other GE businesses About Us: GE (NYSE:GE) drives the world forward by tackling its biggest challenges. By combining world-class engineering with software and analytics, GE helps the world work more efficiently, reliably, and safely. GE people are global, diverse and dedicated, operating with the highest integrity and passion to fulfill GE's mission and deliver for our customers. www.ge.com GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, gender (including pregnancy), sexual orientation, gender identity or expression, age, disability, veteran status or any other characteristics protected by law. Additional Eligibility Qualifications: GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). Additional Locations: United States;Georgia, Ohio;Cincinnati, Alpharetta; General Electric Cincinnati OH

Salesforce Business Application Engineer

Clubessential