Salesforce Business Analyst

Essential Duties

1.Works effectively with the process owners to document the scope, requirements, objectives and performance targets. 2. Elicits and writes requirements specifications according to standard templates, using natural language simply, clearly, unambiguously, and concisely. 3.

Decomposes business and user requirements into functional requirements. Defines quality attributes, external interfaces, constraints, and other nonfunctional requirements. 4. Represents requirements using alternative views, such as analysis models (diagrams), prototypes, or scenarios. 5.

Compares functional specifications to functionality in commercial off-the-shelf software to identify appropriate matches 6. Actively contributes in the testing and quality assurance process. Collaborates with developers and end-users to insure that application functionality meets client needs. 7.

Contributes in requirements prioritization and solution risk analysis 8. Contributes to the communication planning/delivery and departmental readiness plan. Supports metrics integration and execution for optimal results. 9.

Contributes to the development and delivery of training to end users. 10. May perform other duties as assigned.

Required Education and Experience

Bachelor's degree in business, technology or related field. Two years of related experience in analysis of business needs and development of related business systems or an equivalent combination of education and demonstrated experience.

Background Check Requirements

All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process visit "Learn about background checks" under the Applicant Support Resources section of Careers on the It's Your Yale website.

Position Focus:

The Salesforce Business Analyst is an essential member of the Yale Ventures team and will serve as the primary application subject matter expert. This role will be relied upon to provide end user support and training, understand, and analyze business process and needs, and translate into system specifications. The ideal candidate has excellent communication skills, experience gathering requirements and understands that successfully delivering high-quality outcomes requires a collaborative effort with peers, users, and stakeholders.

Preferred Education, Experience and Skills:

Demonstrated experience working in JIRA, Confluence, or other Agile project management tools. Proven project Management experience. Demonstrated experience working in a university setting with technology commercialization and intellectual property management.

Posting Disclaimer

The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the particular position. Employees will be assigned specific job-related duties through their hiring departments.