Salesforce Business Analyst - Manager

Position Summary

As an A&A CRM Growth Manager, you will be an integral part of the team that develops and implements targeted growth strategies and initiatives in support of growing Deloitte's Audit & Assurance business. As a focused Customer Relationship Management (CRM) Manager within the A&A Growth team, you will play a critical role in supporting sales pursuit and relationship activities through your expert knowledge and management of Deloitte's tailored Customer Relationship Management (CRM) Salesforce platform.

As an A&A CRM Growth Manager, you will help to manage Deloitte's CRM application through continuous application enhancements and user support and training. You will play a key role in ensuring data quality and developing accurate reports and dashboards for all levels of users. You will have a blend of business and technical experience and will manage stakeholder satisfaction through excellent project management/leadership skills and articulate communication abilities.

Responsibilities include:

• Become a subject matter expert with Deloitte's CRM Salesforce application, and related sales and growth best practices and procedures.

• Be a central point of contact between the A&A business and Deloitte's CRM technical teams.

• Develop, own and manage relevant reporting and dashboards, working with multiple areas and levels of the business to provide targeted data.

• Drive business insights for leadership, leveraging data and analysis, while identifying trends, patterns and focus areas.

• Play a critical role in managing the product backlog. Build relationships with key stakeholders from the business to understand and prioritize needs, while proactively suggesting future enhancements and improvements.

• Define, draft and validate business and functional requirements and related acceptance criteria.

• Conduct user acceptance testing to ensure solutions are defect free and achieve design requirements.

• Manage and mentor team members.

• Assist with responding to support queries sent to the CRM support mailbox.

• Provide advanced technical or business support for issues, as escalated by the technical Support team.

• Assist with the accuracy and ongoing maintenance of data quality.

• Assist with Salesforce license maintenance.

• Assist with development of training, communications, best practices and FAQs.

• Coordinate and contribute to team projects to promote a growth culture.

Qualifications

Experience requirements:

• 5+ years of experience in business analysis, product management and/or product development of software-based solutions. Proficient understanding of the software development cycle.

• Advanced analytical mindset with experience in at least one of the following areas: data manipulation, report development or software development.

• Knowledge of CRM and/or sales/pipeline applications. Experience with Salesforce a plus.

• Experience with audit and assurance, professional services and/or a Big 4 firm a plus.

• Proficiency with Microsoft Office applications and Internet applications.

• Superior organizational skills and attention to detail

• Team player that works well in collaborative and matrix management situations.

• Highly organized and detail oriented.

• Excellent verbal and written communication skills.

• Ability to get up-to-speed quickly, work independently and demonstrate solid decision-making skills.

• Limited immigration sponsorship may be available

Recruiting tips

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Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Our people and culture

Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture.

Professional development

From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.

As used in this posting, "Deloitte" means Deloitte & Touche LLP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. Certain services may not be available to attest clients under the rules and regulations of public accounting.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Deloitte will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws. See notices of various ban-the-box laws where available.

Requisition code: 86018