Salesforce Business Analyst

Position Summary

Are you a creative thinker who loves to be on the cutting edge, solving problems though innovative technology solutions? Are you passionate about customer strategy, digital design, marketing, and platform development? Our Customer & Marketing Offering Portfolio integrates the differentiated customer and marketing businesses that support the mission-critical goals of federal, state and local government agencies, and higher education institutions. By joining our team, you will play a vital role in making an impact for our clients and the people they serve through our growth strategy, enhanced user experiences, and engagement through the entire lifecycle of customers' interactions with the public sector.

Work you'll do:

This salesforce business analyst position performs a critical role supporting both existing functionality clarification, triage/troubleshooting, defect resolution support, and testing. This role will engage with business stakeholders to analyze reported issues,

discern between defects, misunderstanding of functionality, or new requirements and

assist developers in mapping those capabilities to solutions that leverage existing or

planned functionality. This role requires the ability to analyze business and technical

questions and identify paths to resolution. The Functional Business Analyst will also

conduct regression testing, systems testing, and User Acceptance Testing (UAT). The

Analyst ensures that all products are built to 508 Requirements, and that all documents,

visualizations and presentations are conformant. UAT will include browser testing,

accessibility and 508, planning support needs to end users with disabilities and assistive

technology users.

The team

Deloitte's Government and Public Services (GPS) practice - our people, ideas, technology and outcomes-is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of over 15,000+ professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.

The GPS Digital Customer offering helps public sector and higher education clients transform their businesses and customer interactions through innovative digital experiences. We work with our clients to create, design and deploy digital products that increase adoption and drive measurable results.

Qualifications

Required:

• Demonstrated experience identifying risks that threaten operation success

and recommend workarounds

• Demonstrated experience keeping application running smoothly by testing

and adjusting as needed, then documenting fixes

• Demonstrated experience in analyzing business and technical questions

and identifying paths to resolution

• Demonstrated experience engaging with business stakeholders to

gather/analyze issues or requirements and map them to solutions that leverage

Salesforce functionality

• Demonstrated experience performing troubleshooting, triage, and working

with developers to resolve user issues. Ability to communicate with nontechnical

users to resolve user issues.

• Demonstrated experience designing advanced Salesforce reports,

dashboards, list views and business process automation (using out-of-box

capabilities)

• Demonstrated experience performing automated testing, regression

testing, system testing and developing/maintaining test scripts

• BS/BA in related field (Business Management, Computer Science, or

Software Engineering preferred)

• Minimum of 3-5 years of professional experience

• Minimum of 2-3 years of direct work experience supporting

configuration of functional analysis for application(s) hosted

on the Salesforce Force.com platform

• Active Salesforce Administrator certification

• Demonstrated experience with Agile development methodologies

including Scrum and Kanban

• Demonstrated experience with VisualForce, HTML, Javascript and

CSS and their applicability within Salesforce

• Demonstrated experience maintaining, enhancing and creating workflows,

functions and configurations within the Salesforce.com environment

• Demonstrated experience managing new releases of Salesforce.com and

efficiently implementing new features

• Demonstrated experience in Excel for data manipulation and complex

custom reports

• Demonstrated experience using JIRA to manage user stories and a product

backlog

• Demonstrated experience with test automation tools such as Provar, Sauce

Labs

• Must be a U.S Citizen that holds or is eligible to obtain the required security clearance for this role

• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future

• Bachelor's Degree

• Ability to travel 20-50%, on average, based on the work you do and the clients and industries/sectors you serve

Preferred:

• Demonstrated experience with 508 compliance

• Active Salesforce Sales or Service Cloud certification

Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $97,000.00 to $145,000.00.

Recruiting tips

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Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Our people and culture

Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture.

Our purpose

Deloitte's purpose is to make an impact that matters for our clients, our people, and in our communities. We are creating trust and confidence in a more equitable society. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. We are focusing our collective efforts to advance sustainability, equity, and trust that come to life through our core commitments. Learn more about Deloitte's purpose, commitments, and impact.

Professional development

From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.

As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Requisition code: 188612