Our mission.As the world's number 1 job site, our mission is to help people get jobs. We need talented, passionate people working together to make this happen. We are looking to grow our teams with people who share our energy and enthusiasm for creating the best experience for job seekers.
In Client Success, our promise is to deliver best in class service to our clients, partners, and teammates worldwide. We focus on collaboration, the ability to adapt to client needs, and a passionate approach to service. We help our clients navigate through the ever-changing recruitment advertising landscape. A successful Client Success team member at Indeed is a service-obsessed, tech savvy, data-oriented, and team focused professional that supports clients using our multiple advertising products.
An ideal person for this role is someone who thrives on building relationships, and executes with the client as the top priority. Our team members are true problem solvers who do not slow down until the perfect hiring solution is found. Every month, over 250 million job seekers count on Indeed to help them find jobs by publishing their resumes, processing their job applications, supplying company data, and providing a safe and secure job search platform. Our clients rely on us to connect them to qualified candidates for their job openings. Simply put, we help our clients help people get jobs.
Indeed is seeking a Salesforce Business Admin in Scottsdale to join its growing Business Operations and Support Solutions team.
This business-critical function provides day to day support of the Salesforce environment for Indeed's Sales & Client Success teams. The Salesforce Business Admin will be a product expert and resource, ensuring that solutions serve both internal users in Sales and Client Success, and their external clients. In addition to triaging and resolving product issues and access, he/she will work cross-departmentally to inspire improvements over the status quo, partnering with team members to find solutions that are scalable across multiple regions and lines of business.
Manage and resolve all support requests, including administering and maintaining user accounts, roles, and profiles and troubleshooting reported bugs
Adhere to metrics and SLA's established for the role
Act as technical SME (subject matter expert) for Indeed's CRM Products
Actively monitor support request channels from stakeholders and raise priority when needed
Practice Indeed's friendly, user-centric support model with teams of varying technical proficiency and command of English
Help align the goals of the Product and Engineering groups with those of the Business Operations and Support Solutions team
Participate in CRM product trainings and roll-outs for CRM users
Actively communicate planned and completed CRM product updates to business stakeholders
Administer Salesforce along with supporting the business needs of other Indeed products
Gather, synthesize, analyze and present feedback on Indeed's CRM products
Drive CRM adoption and best practices with cross-functional team members
1+ years with Salesforce in an admin or development capacity
Salesforce Admin (201) certification required
Advanced Salesforce Admin (301), Sales, Service Cloud Consultant certification a plus
Experience with Salesforce Lightning preferred
Confident understanding of Salesforce reporting
Excellent organizational, verbal and written communication skills
Willingness to travel to Indeed locations
Data-driven and analytical to build a case for desired product updates
Ability to work under pressure, organize and prioritize responsibilities
Familiarity with the recruitment advertising industry and CPC/pay-for-performance model preferred.
Indeed provides a variety of benefits that help us focus on our mission of helping people get jobs.
View our bounty of perks: http://indeedhi.re/IndeedBenefits
View Indeed's Applicant Privacy Terms: https://www.indeed.com/legal/applicant-privacy