Salesforce Applications Developer

DEPT OF HEALTH SERVICES

The Arizona Department of Health Services promotes and protects the health of Arizona's children and adults. Our mission is to promote, protect, and improve the health and wellness of individuals and communities in Arizona. We strive to set the standard for personal and community health through direct care, science, public policy, and leadership. ADHS promotes alternative work schedules, flexible hours. We have positions that can fit any stage in your career, from entry to senior level. We offer a robust benefit package, including the ADHS Student Loan Assistance Program, where eligible employees can receive up to $437.50 per month for their outstanding student loans. Come check us out and see how you can make a difference in the lives of all Arizonans.

Job Location:

Address: 150 N. 18th Ave. Phoenix AZ. 85007

• Hybrid*

Posting Details:

Salary: $78,398

Grade: 26

Closing Date: Open until Filled

Job Summary:

The Salesforce Developer is responsible for supporting and customizing all technical aspects of Salesforce by creating custom applications, processes, and visual layouts with Visualforce, Apex, Java, Javascript, and other technologies to build customized solutions and assists in integrating third-party platforms, AppExchange products, and custom code including data migrations to provide users with the most relevant experience possible.

This position works in the Salesforce Maintenance and Operations team that follows agile as well as traditional software life cycles. The core team consist of Business Analysts, Project Managers, Scrum masters, Salesforce Testers, Quality Analysts, Developers, and Administrators.

The primary functions of this position include analyzing processes, developing CRM workflows, and custom scalable solutions for specific business needs. Under the guidance from Senior team members, Develops highly interactive UI using Lightning Web Components, JavaScript and Apex technologies. Implements and maintains Salesforce customizations such as custom fields and objects, layouts, workflows, process builder, and validation rules.

This position is also responsible for utilizing best practices to perform operational support, enhancements, and bug fixes as needed, maintain updated ticketing for events, incidents, requests, changes, and problems, and ensure the availability of Salesforce. This includes acting as a point of escalation for the Service Desk and NOC ticketing for advanced issue resolution.

The Salesforce Developer position will collaborate with functional leaders, organizational units, and subject matter experts to determine requirements and translate them into business needs to design, configure, test, and deploy effective tools within Salesforce.

Develops, documents, and enforces application standards and procedures.

Remains current with Salesforce technologies and best practices.

Participates in efforts to develop and execute unit, integration and user acceptance test plans, including use cases and test data.

Follows technical leadership's best practices including integration and application development, deployment, testing (unit and systems), and iterative refinement.

Utilizes established change management (release) processes to develop and implement new applications/code and updates to existing applications/code.

This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State's Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Job Duties:

• Design, develop and maintain applications to meet functional and technical designs following best practices and development standards and guidelines; Creates deliverables according to the Software Development Life cycle such as functional and technical specifications, use cases, test cases, and system documentation.

• Analyzes and assists with creating reusable and enterprise level modules/applications; Supports production systems; analyzes and resolves production problems in a timely manner; resolves end user service requests as assigned.

• Engages with business analysts and stakeholders to understand functional requirements. Maintain system documentation and change management.

• Uphold business systems standards by applying software development, project management methods, tools and processes as standard practice.

• Trains and supports end users on the proper uses of the Salesforce application.

• Other duties as assigned as related to the position (typically 5% - 10%)

Knowledge, Skills & Abilities (KSAs):

Knowledge of:

• Considerable working knowledge of multiple programming languages, multiple database management systems, multiple development platforms, and systems integration.

• Considerable working knowledge of effectively translating user requirements into business, functional and test scenarios for projects of various sizes and complexity.

• Considerable working knowledge of developing and writing technical documentation.

• Considerable working knowledge of evaluating information gathered from multiple sources, consolidate details and extract to functional requirements.

• Demonstrated experience in Salesforce application development.

• Solid understanding of and experience with Salesforce architecture and API.

• Experience writing Visualforce and Apex classes and triggers.

• Proficiency in HTML, JavaScript, SQL, Java or C#, SOAP-based web services.

• Experience using Salesforce data tools (Data Loader, Excel Connector, DemandTools, Eclipse Force.com IDE).

• Strong understanding of relational databases.

• Demonstrative success with Salesforce integration projects.

• Experience integrating Salesforce with other applications via real-time, batch, sync/async.

• Experience with scripted data loader, web services, cloud or on-premise middleware and other enterprise integrating tech

Skill in:

• Strong customer service skills.

• Strong organization and coordination skills.

• Excellent problem determination skills.

• Excellent interpersonal, written and oral communication skills.

Ability to:

• Demonstrated ability to quickly learn and develop in new programming languages, APls, and platforms.

• Demonstrated ability to evaluate and test emerging technologies.

• Demonstrated ability to balance, prioritize and organize multiple tasks.

• Demonstrated ability to work collaboratively in teams and across organizations.

• Demonstrated ability to synthesize feedback and adjust plans accordingly.

• Demonstrated ability to build strong relationships inside and outside the organization.

• Demonstrated ability to apply creative solutions to problems to ensure business needs are most effectively met.

• Support a diverse multi-cultural workforce that reflects the community, promotes equal opportunity at all levels of public employment, and creates an inclusive work environment that enables all individuals to perform to their fullest potential free from discrimination.

Selective Preference(s):

Bachelor's degree plus 5 or more years of programming and analysis experience (or equivalent experience). Preference given to candidates experience as a Salesforce developer or Salesforce Developer certified.

Pre-Employment Requirements:

Must possess a valid level one fingerprint clearance card issues pursuant to A.R.S. §36-113.

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver's License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Benefits:

The State of Arizona provides an excellent comprehensive benefits package including:

− Affordable medical and dental insurance plans

− Paid vacation and sick time

− Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).

− 10 paid holidays per year

− Wellness program and plans

− Life insurance

− Short/long-term disability insurance

− Defined retirement plan

− Award winning Infant at Work program

− Credit union membership

− Transit subsidy

− ADHS Student Assistance Pilot Program

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Retirement:

To help you build a financially secure future, the State makes monthly contributions to finance your retirement benefit. The State will contribute to the ASRS in an amount equal to your contribution. In other words, you and the State will each pay 50% of the total cost of the benefit. New State employees have a 27-week wait period for contributions to begin.

Contact Us:

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling (602) 542-1085. Requests should be made as early as possible to allow sufficient time to arrange the accommodation. DHS is an Equal Employment Opportunity Employer. All newly hired employees will be subject to E-Verify Employment Eligibility Verification.