Salesforce Administrator

Salary Recruitment Range: $81,500 - $105,000

Salary Grade: DT10

Mission of the Industrial Commission

The North Carolina Industrial Commission is vested as a court of exclusive and original jurisdiction by the General Assembly to adjudicate and administer the North Carolina Workers' Compensation Act. The Industrial Commission processes over 65,000 workers' compensation injury reports and claims filed annually under the Act. This responsibility includes overseeing and providing for the trial of contested cases as well as administering non-contested cases. Workers who are injured by accident on the job or who contract an occupational disease receive disability and medical benefits as ordered by the Industrial Commission. The Industrial Commission is also a court of original jurisdiction for litigating tort claims against the State under the North Carolina State Tort Claims Act. Additionally, the General Assembly has mandated the Industrial Commission to provide an adjudicated process for Childhood Vaccine-Related Injury claims, Compensation to Persons Erroneously Convicted of Felonies, and Eugenics claims. It acts as a court of exclusive and final jurisdiction for death claims made by families of law enforcement officers, fire fighters, rescue squad workers and civil air patrol members arising under the Public Safety Employees' Death Benefits Act. Each of these adjudicatory systems requires administration of contested and uncontested claims, review of agreements, and supervision of payment of benefits.

Primary Purpose of the Organizational Unit

The Information Technology ("IT") Section promotes and supports the Industrial Commission's effective use of information technology hardware and software solutions so as to enable the Industrial Commission to fulfill all aspects of its operations. In doing so, the IT Section develops plans and procedures for Industrial Commission technical and operational processes; manages, tracks, maintains, and upgrades Industrial Commission information systems technology hardware and software applications/licenses; monitors Industrial Commission data security and access; and provides technology training and internal end-user hardware, software, and network support to Industrial Commission employees.

Primary Purpose of the Position

Working under the direction of the CIO, this position is responsible for the maintenance and optimization of the Commission's new case management system, which is built on the Salesforce platform, to include system configuration, maintenance, enhancements and upgrades, testing, and the creation of product documentation. The position will also work with platforms that interface with the Salesforce platform, including Box and web systems.

Incentives of NC State Employment:

We value our employees and offer a wide variety of competitive and family-friendly benefits. Benefits to include:

• 12 Annual paid Holidays

• North Carolina State Health Plan administered by Blue Cross Blue Shield of NC

• Supplemental Benefits including: Flexible Spending Accounts, Accident Insurance, Cancer & Specified Disease, Critical Illness, Dental and Vision

• NC State Retirement (TSERS)

• WeSave Employee Discounts

Learn more about new hire resources, safety, health, and wellness information, leave options, employee discounts and more by selecting the link below:

 https://oshr.nc.gov/state-employee-resources/benefits.

• A strong understanding of and experience in configuration aspects of Salesforce, with an appreciation for development and integration aspects of Salesforce.

• Knowledge of specialized computer development or programming languages such as  APEX, JAVA, JavaScript, HTML, and/or CSS; and of coding processes and security measures.

• Demonstrated experience evaluating and analyzing existing applications built in a hybrid cloud environment consisting of Salesforce, Box, and multiple other platforms; and identifying areas for process improvement and recommending /implementing solutions.

• Demonstrated ability reviewing and translating specifications to write and/or code programs which produce desired results, to develop and use appropriate testing protocols, and to use and interpret technical manuals and publications.

• Strong understanding of data structures and data modeling.

• Proven creativity and problem-solving skills; ability to work around obstacles and solve problems.

• Experienced in organizing and implementing a variety of work projects with short and long timeframes.

• Strong organizational/time management skills; ability to prioritize work and meet deadlines in a fast-paced environment.

• Strong work ethic, hands-on, with a customer service mentality.

Some state job postings say you can qualify by an "equivalent combination of education and experience." If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See oshr.nc.gov/experience-guide for details.

Required Education and Experience:

Bachelor's degree in computer science or an IT related field or related technical degree from an appropriately accredited institution and four years of progressive experience in business application consulting or development; or

Associate degree in computer science or an IT related field or related technical degree from an appropriately accredited institution and five years of progressive experience in business application consulting or development; or

High School or General Education Development (GED) diploma and eight years of experience in business application consulting or development; or an equivalent combination of education and experience.

For consideration for this vacancy, all applicants must complete an on-line application using the "APPLY" button above. If multiple applications are submitted to an individual posting, only the most recent application received prior to the posting close date will be evaluated for the consideration. Applications for positions requiring specific coursework must be accompanied by a copy of the applicant's transcript.

Academic Degrees must be from appropriately accredited institutions and will be verified. If you are selected for a position at DOI/IC, your academic credentials will be verified.

To receive credit for your work history and credentials, you must list the information on the State Application. Any information omitted from your application cannot be considered for qualifying credit.

The Department of Insurance/Industrial Commission may conduct criminal history checks of all job applicants recommended for employment. Failure to accurately acknowledge information on criminal convictions on the state application form will be grounds for non-consideration of applications, disciplinary action, and possible criminal prosecution.

The Department of Insurance/Industrial Commission is an Equal Employment Opportunity employer and uses the merit-based recruitment and selection plan to fill positions subject to the State Personnel Act with the most qualified individuals.

INCLUDE ALL RELEVANT EDUCATION, WORK EXPERIENCE IN THE DESIGNATED EDUCATION AND WORK HISTORY SECTION ON THE FORMAL APPLICATION

Applications with "see attached" or resumes in lieu of completed education and work experience on the formal application will be deemed incomplete and will not be eligible for consideration for the vacancy

Applicants requesting and receiving an accommodation under the Americans with Disabilities Act (ADA) are eligible to submit paper applications via mail or by fax.

Applicants seeking Veteran's Preference under N.C.G.S .126 must submit a DD Form 214, Certificate of Release or Discharge from Active Duty. This information may be attached to the online application or be faxed on or before the closing date.

Applicants may check the status of their application for a vacancy at any time by logging in to the government jobs system using the above link.  Once the applicant has logged in, the status of each submitted application is documented next to each vacancy for which they have applied.