Salesforce Administrator - Remote

• We are open to supporting 100% remote work anywhere within the US.*

ICF's Digital Modernization Division is a rapidly growing, entrepreneurial, technology department. Our team is a leading provider of Digital Transformation services for Federal agencies. Our services focus on enabling agency mission and business transformation using industry-leading low-code platforms, mobile applications, robotics process automation, and data analytics platforms. We are partnered with some of the world's leading and most innovative companies like Salesforce, ServiceNow, Microsoft, and UiPath. We focus on offering a full range of architecture and planning, system implementation, integration, analytics, and O&M for our customers.

We are currently seeking to hire a Jr. Salesforce Administrator to support our projects. As a team member, this role will be responsible for providing effective and efficient administration of a large Salesforce implementation with multiple applications. Duties include internal and external user management, incident response, org security, data integrity, data migration, reporting, production support, and other duties. The candidate should have a proven record of positive collaboration with others, especially other System Administrators and End Users.

RESPONSIBILITIES

• Resolve Help Desk tickets around password resets, minor bug fixes and other issues.

• Work with team members to help implement enhancements and roll out new features; execute solution design activities such as data model, page layout design, and rule logic definition in the context of the Salesforce application.

• Assist with resolving deployment issues.

• Understand system architecture and collaborate with other team members to investigate and resolve production issues.

• Maintain data integrity through data cleansing and deduplication.

• Understand & enforce Salesforce best practices for platform administration.

• Help to complete regular internal system audits and prepare for upgrades.

• Work with team members to help create training and user documentation and maintain ongoing documentation processes as business needs evolve or features are added.

• Contribute to internal company initiatives and commit to personal improvement and continuous learning objectives.

BASIC QUALIFICATIONS

• 1+ years of Salesforce.com administration, declarative configuration and maintenance experience.

• US Citizenship is required (required by the federal government for this position).

• Must be able to obtain Public Trust clearance.

• MUST RESIDE IN THE United States (U.S.) and the work MUST BE PERFORMED in the United States (U.S.), as this work is for a federal contract and laws do apply.

PREFERRED QUALIFICATIONS:

• 2+ years of IT and/or business design related experience

• 1+ years Salesforce.com administration, declarative configuration and maintenance experience.

• 1+ years working with GitHub and or other DevOps Tools

• Preferred Certifications: Salesforce Administrator & Advanced Administrator

• Experience in the following Salesforce areas: Platform/Ecosystem, Data Modeling, Community Cloud, Lightning Flow, Apex, Visualforce, Lightning, Service Cloud, Sales Cloud, Analytics, Integration, Gov Cloud

• Strong communication, analytical and time management skills

• Bachelor's degree in Computer Science or related field required

• Experience working with Agile and in sprints

• Experience working with source code repositories (Gitlab/GitHub/Bitbucket) and automation tool (Jenkins/Bamboo/GitLab)

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Working at ICF

ICF is a global advisory and technology services provider, but we're not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email icfcareercenter@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

Read more about workplace discrimination rights, the Pay Transparency Statement, or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act.

Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position is:

$57,737.00 - $98,153.00

Nationwide Remote Office (US99)