Salesforce Administrator

Netapp Sunnyvale , CA 94085

Posted 5 months ago

Are you data-driven? We at NetApp believe in the transformative power of data to expand customer touchpoints, to foster greater innovation, and to optimize operations. We are designed for simplicity, optimized to protect, created to embrace future opportunity, and open to enrich choice. We are the data authority for hybrid cloud, and we are helping our customers realize the full potential of their data.

We've built a Data Fabric for a data-driven world to simplify and integrate data management across the resources that are best for the business. With the Data Fabric, our customers can harness the power of cloud data services, build cloud infrastructures, and modernize storage through data management.

By building cloud infrastructures, customers get the scale and quality of service that modern applications require. Only NetApp can help organizations focus on the business at hand when they develop a zero-touch infrastructure that manages apps, data and services as one integrated resource supporting both public and private clouds.

Job Summary

The Salesforce Administrator will initiate and lead the configuration of our salesforce environment supporting an emerging growth opportunity within NetApp. A successful candidate has a demonstrated track record of improving processes and effectiveness of the platform. Engaging with sales, marketing, product management and IT teams the administrator will deliver new business processes and capabilities. The Salesforce Administrator will be responsible for executing the configuration, support, maintenance and improvements of our CRM platform.

  • Serve as the primary system administrator for the environment

  • Manage all administrative functions including user management, workflows, reports and dashboards and custom configurations

  • Execute changes in accordance with defined system implementation, change management and configuration processes

  • Ensure agile/scrum concepts and principles are institutionalized for quick decision making and execution

  • Serve as liaison to the business to collect requirements, design project plans and ensure application is meeting business needs

  • Coordinate the intake, evaluation, scope and execution of new development requests

  • Establish and execute communication plans keeping all users informed of changes, policies and expectations

  • Ensure governance processes are adhered to on the platform

  • In collaboration with IT, liaise between internal users, vendors and internal services

  • Implement best practices for org-wide security and user permissions

  • Own and manage data quality and security policies for existing and incoming data

  • Define and deliver communications and training for new and existing users

  • Install and implement AppExchange apps for sales enablement

  • Extract and load data into the platform

Job Requirements

  • Excellent organization and project management skills

  • Creative and analytical thinker with strong problem-solving skills

  • Exceptional verbal and written communication skills

  • Ability to communicate throughout all levels of the organization including the user community and executive management

  • Ability to assess the impact of new requirements on the system and connected applications, systems and processes

  • 5+ years' experience as a administrator

  • Salesforce Advanced Administrator Certification is preferred

  • Proven ability to design and implement a CRM environment

  • Strong understanding of best practices and functionality

  • Experience working as a Scrum Master, possess an Agile Certification or otherwise demonstrated experience in a Scrum Master role

  • Experience working in a fast paced, cloud services business

  • Working understanding of Marketing Automation systems is preferred

  • Working experience with Marketo is preferred


Typically requires a minimum of 12 years of related experience with a Bachelor's degree; or 8 years and a Master's degree; or a PhD with 5 years experience; or equivalent experience.

So get ready to tap into the data visionary within, and join us as we accelerate digital transformation and empower our customers to change the world with data!

If you ask a NetApp employee why they work here, the answer is inevitably the same: the people. At NetApp, our culture is at the heart of what we do. We place importance in trust, integrity, teamwork, and caring above all else. NetApp is a place where people are empowered to make a difference. Empowered to innovate. Empowered to collaborate. Empowered to help ourselves and others be data-driven and change the world. We take care of each other, our customers, our partners, and our communities simply because it's the right thing to do.

We work hard but also recognize the importance of work-life balance for our employees because what's important to them is important to us! Recently we implemented Family First, which encourages employees to take paid time off to bond with a new child (through birth or adoption) or to care for a family member with a serious health condition. Our volunteer time off program is best in class, offering employees 40 hours of paid time off per year to donate their time with their favorite organizations. We provide comprehensive medical, dental, wellness and vision plans for you and your family. We offer educational assistance, legal services, and access to discounts and fitness centers. We also offer financial savings programs to help you plan for your future.

Join us and see what empowerment can do.

Equal Opportunity Employer Minorities/Women/Vets/Disabled

Nearest Major Market: San Jose

Nearest Secondary Market: Palo Alto

Job Segment: Medical, Product Manager, Data Management, CRM, Healthcare, Operations, Data, Technology, Marketing

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