Salesforce Administrator

Iheartmedia, Inc. San Antonio , TX 78245

Posted 2 months ago

Current employees and contingent workers click here to apply and search by the Job Posting Title.

iHeartMedia

Job Summary:

iHeartMedia is the number one audio company in the United States, reaching nine out of 10 Americans every month and with its quarter of a billion monthly listeners, has a greater reach than any other media company in the U.S. The company's leadership position in audio extends across multiple platforms including 850 live broadcast stations; streaming music, radio and on demand via its iHeartRadio digital service available across more than 250 platforms and 2,000 devices including smart speakers, digital auto dashes, tablets, wearables, smartphones, virtual assistants, TVs and gaming consoles; through its influencers; social; branded iconic live music events; and podcasts as the #1 commercial podcast publisher globally. iHeartMedia also leads the audio industry in analytics and attribution technology for its marketing partners, using data from its massive consumer base.

Responsibilities:

  • Create and manage users, profiles, roles and permission sets in Salesforce

  • Customize fields, page layouts, record types, reports and dashboards

  • Develop reports, dashboards, and processes to continuously monitor data quality and integrity

  • Assist in data import/export/updates, system customization

  • Provide day to day end user support and assist users with best practices to improve and increase their knowledge of Salesforce.com

  • Assist with training end users on the use of Salesforce.com

  • Maintain data and system security and integrity in Salesforce

  • Create training and user documentation, and maintain ongoing documentation processes as business needs evolve or features are added

  • Evaluate business processes, anticipate requirements, uncover areas for improvement, and develop/implement solutions

  • Lead ongoing reviews of business processes and develop optimization strategies

  • Effectively communicate your insights and plans to cross-functional team members and management

  • Effectively act as the liaison between our users, vendors and the application development teams

  • Be able to multitask, commit to meeting targets with competing priorities and deadlines across multiple key stake holders

  • Ensure problem-free deployments to production, without any interruptions to business processes

  • Create a data-driven culture with high standards of operational excellence and continuous improvement

Qualifications:

  • Demonstrate experience in a highly customized Salesforce.com environment - administering and customizing Salesforce.com platform essential; workflows, automation, standard and custom objects, etc.

  • Knowledge of professional software engineering best practices

  • Ability to troubleshoot production incidents in complex, multi-application environments

  • Ability to establish a data-driven culture and a repeatable, structured and disciplined approach to the full systems lifecycle

  • Ability to design and implement a Salesforce solution to existing business challenges and opportunities

  • Deep understanding of salesforce architecture, processes, product and best practices

  • Thorough knowledge/experience working with custom fields, validation rules, workflow rules, process flows in Salesforce

  • Excellent communication skills, with proven track record working in a dynamic and collaborative team environment

  • Works well under pressure while maintaining tact and professionalism

Education and experience:

  • Bachelor's Degree in Computer Science, MIS, or a related technical field

  • 2+ years of experience working as Salesforce Administrator

  • 2+ years of experience working in an environment managing 500+ user accounts

  • Salesforce Administrator certification strongly desirable

  • Additional Salesforce certifications a plus

Location

San Antonio, TX: 20880 Stone Oak Parkway, 78258

Position Type

Regular

The Company is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.

Our organization participates in E-Verify. Click here to learn about E-Verify.

Current employees and contingent workers click here to apply and search by the Job Posting Title.


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Salesforce Administrator

Iheartmedia, Inc.