What will I be doing?
As a Salesforce Administrator you would be responsible for executing your position's responsibilities in alignment with our Spirit of Service culture and driving company success through performing the following tasks to the highest standards:
The Hilton Grand Vacations CRM group is looking for an experienced, Salesforce Administrator with Salesforce.com or similar SaaS experience. In this role, you will partner closely with Hilton Grand Vacations Salesforce.com-deployed business units, CRM Team members and Corporate IT.
Our high-energy, client-centric environment is driven to employ best practices, creativity, and constructive teamwork in order to deliver effective, innovative and adoptable CRM | Sales Automation solutions to our valuable internal clients.
Prepare documentation including requirements, design documentation, test cases and other documentation as required through the project lifecycle.
Consult with business users to identify current operating procedures and deliver against business and system objectives.
Analyze, design, and configure software to develop and implement systems to meet customer facing business and technical requirements.
Responsible for supporting the maintenance of the functional areas of data management, dashboards, reports, etc. as well as maintaining and troubleshooting existing configurations and development.
Provide day-to-day tier 2 support and educate users with proactive best practices to enhance and increase their knowledge of Salesforce.com.
Establish and implement best practices for system maintenance, configuration, development, testing, data integrity, etc.
Research and communicate changes in upcoming versions of Salesforce.com and other integrated applications.
Participate in cross-functional teams that address strategic business issues involving CRM and business operations, act in a consultative capacity to ensure Salesforce.com optimization.
Contribute and assist with other company/department projects and initiatives unrelated to Salesforce administration.
Complete job-related training courses and/or seminars, as may be required for the job and/or assigned by Manager
What are we looking for?
Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company's success are our Team Members. To fulfill this role successfully, you must possess the following minimum qualifications and experience:
Must have background in CRM deployment and UI customization
Excellent verbal and written communication skills with ability to communicate effectively with different levels within the organization
3+ years' experience with relational databases, data integration and analysis; hands-on year's experience with the implementation and management of Salesforce.com or other on-demand CRM system is required.
3+ years' experience encompassing the ability to define and re-design business processes and the ability to translate business requirements into Salesforce.com configuration requirements
Experience with large, complex deployments of Salesforce.com
Hands-on experience with the configuration, deployment and expansion of Salesforce.com including but not limited to the Salesforce.com administration module, API, data loader, CTI, custom objects, and workflow
Experience with data migrations utilizing the Salesforce.com data loader
Experience with best practice Customer Relationship Management business processes in sales, marketing, and customer service functions
Process improvement experience
Exposure to formal Project Management process
Impeccable documentation skills
Ability to adapt to changing environments.
Enthusiastic, innovative, self-motivated and self-managing
Strong problem-solving skills with the ability to work cross-functionally in a fast-paced and rapidly changing work environment
Ability to work independently and engage supervisor as needed
Able to certify as a Salesforce.com Certified Administrator within 90 days
3+ years related experience
Hilton Grand Vacations