Salesforce Administrator

Additional Information

• A cover letter is strongly encouraged.

• We will not provide visa sponsorship for this position.

• All formal offers will be made by FAS Human Resources.

Basic Qualifications

• Minimum of two years' post-secondary education or relevant work experience

Position Description

The Salesforce Administrator is responsible for supporting the configuration, security and operations of Harvard Division of Continuing Education's (DCE) instances of Salesforce products and connected applications. The incumbent will ensure the Salesforce platform is effective in meeting business needs and is scalable across the institution. The Salesforce Administrator will take a supporting role in the interaction between the customer (internal) and various technical teams.

Duties and Responsibilities include:

• Maintains Salesforce Platform system configuration, data maintenance, security, data visibility & access, user functionality, documentation, reporting, and declarative automation tools while adhering to Salesforce Administration/Development best practices. Adheres to Agile Project Management principles and techniques.

• Supports end-user solutions on the Salesforce Platform that utilize declarative automation tools (Lightning Visual Flow, Process Builder, Workflow rules, OmniStudio).

• Collaborates with other Salesforce Platform Solution team members to support the design and development of Salesforce business processes that deliver value to end-user functionality.

• Implements standard and custom Salesforce Platform solutions that utilize core Salesforce Student Information System (SIS) and/or Harvard data.

• Manages integrated applications & installed packages, including but not limited to TargetX, Form Assembly, Vonage, Blackthorn, SSH (Student Success Hub), Service Cloud, Live Agent, Knowledge Base, OmniStudio and Education Cloud features.

• Creates and maintains relevant training materials and user documentation for effective Salesforce onboarding and adoption. Communicates new Salesforce releases and functionality.

• Provides regular onsite or remote training for DCE users and supports DCE's Salesforce user group.

• Recommend and inform users as new features become available for useful Business Operations.

• Creates reports and dashboards using standard & custom report types. Ensures users are appropriately leveraging the correct reports for data needs.

• Seeks continuous learning opportunities to keep abreast of the latest Salesforce functionality.

• Maintains relationships with Salesforce peer institutions and actively contributes to the Higher Education Salesforce platform eco-system.