Salesforce Administrator

GoHealth Intro: As a leading health insurance marketplace, Go Health's mission is to improve access to healthcare in America. For customers, enrolling in a health insurance plan is confusing and difficult, and seemingly small differences between plans can lead to significant out-of-pocket costs or lack of access to critical medicines and even providers. We use our technology, agents, and expertise to cut through the confusion and get customers enrolled in a plan with the right coverage and benefits.

Why Apply: GoHealth has established a culture where our employees feel empowered, engaged and inspired. We are looking for builders who will contribute to the long-term health of the company. We also understand that you may not check every box in our requirements list, most applicants don't! In fact, frequently cited statistics show that women and underrepresented groups apply to jobs only if they meet 100% of the qualifications. GoHealth encourages you to break that statistic and to apply today!

About the role: The Salesforce Administrator is responsible for managing, configuring, and customizing Salesforce to meet the needs of the Licensing and Onboarding departments. This role collaborates with HR, Strategy, Learning and Development and the Licensing Services teams to identify, design, and rollout improvements to Onboarding and Licensing processes that are supported through the Salesforce platform. The Salesforce Administrator maintains data integrity, creates reports and dashboards, trains users, and stays up-to-date with Salesforce updates and best practices

What you'll do:

• Customize Salesforce to align with business processes by creating custom objects, fields, workflows, and validation rules.

• Oversee data imports, and ongoing data maintenance tasks to ensure data integrity.

• Design and build reports and dashboards to provide insights into key metrics and performance indicators for different departments.

• Provide training and support to users on Salesforce functionality, best practices, and new features.

• Collaborate with IT and other teams to integrate Salesforce with other systems and applications as needed.

• Configure user roles, profiles, and permissions sets to control access to data and functionality based on organizational needs.

• Document and maintain configurations, processes, and workflows within Salesforce.

• Stay current with Salesforce releases, new features, and industry best practices to recommend and implement improvements to the Salesforce instance.

What We're Looking for:

• Salesforce Administrator certification (Salesforce Certified Administrator)

• Proven experience as a Salesforce Administrator or similar role, with a strong understanding of Salesforce platform capabilities and best practices

• Excellent communication and collaboration skills to work with cross-functional stakeholders

• Strong analytical and problem-solving skills with the ability to troubleshoot issues and design effective solutions within Salesforce

• Ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines in a fast-paced environment

• Bachelor's Preferred

• Salesforce Advanced Administrator or Salesforce Developer certification

• Jira experience

Location: Hybrid (Chicago)

Perks/Benefits:

• Open vacation policy

• 401k program with company match

• Medical, dental, vision, and life insurance benefits

• Flexible spending accounts

• Commuter and transit benefits

• Subsidized Lunches

• Professional growth opportunities

• Casual dress code

• Generous employee referral bonuses

• Happy hours, ping-pong tournaments, and more company-sponsored events

• Subsidized gym memberships

• GoHealth is an Equal Opportunity Employer

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