Posted 1/4/2019 10:54:50 AM
Job Function: Digital Technology
Business Segment: Aviation Digital
Location(s): United States; Ohio; Evendale
The Aviation Commercial DT CRM/Salesforce team is seeking experienced Salesforce.com Application Operations professionals for supporting and maintaining multiple-user and customer-facing applications, related data processing platforms and services, RTS support, code migration, data migrations and integration with other applications. The Salesforce Administrator role executes the overall support process and activities for multiple-user and customer-facing applications.
In this role, you will:
Operate with a high degree of autonomy and responsibility in how new features are designed and implemented, as well as modifying the existing code base as required.
Develop and translate business requirements into technical user story tasks.
Evaluate requirements and determine if Salesforce is the best course of action.
Conduct "Whiteboard" sessions to define roadmap of implementations with key business and IT owners and lead meetings to derive key requirements and demonstrate potential solutions within Salesforce.com.
Present technical solutions to Architects and other technical leaders.
Maintain thorough understanding of data model and standardizations set by all team members.
Provide ongoing technical support for existing Salesforce.com features.
Troubleshooting application issues in a complex code base, across widely varying 'orgs'.
Refactor and work effectively with legacy Salesforce configuration code. Measure and improve Salesforce application performance.
Demonstrate ability to collaborate with other developers as well as business stakeholders to define deliverables and provide project estimates.
Maintain our reputation of delivering high-value, high-quality products, by listening to our customers' needs.
Work within a Agile project management team by participating in scrums, sprint planning, demo's etc.
Collaborate with complex, multi-disciplinary teams in resolution of high profile outages/application incidents leveraging contingent worker support team, internal supporting organizations and Application Operations coworkers when appropriate
Collaborate with cross functional stakeholders
Share accountability for ensuring compliance with all application policies including HPA, security and code reviews across all applications and platforms within scope
Participate in application monitoring and reporting leveraging a consistent tool and approach across multiple applications
Use disciplined approaches to monitor application platform and service progress via effective information dashboards for operational metrics, defect, quality, change control, and compliance
Use data, practical knowledge and innovative insights to drive timely decisions, determine appropriate courses of action, and forecast future needs while managing risk and uncertainty for the team
Demonstrate mastery of the intricacies of interactions and dynamics in Agile teams
Embrace a culture of customer focus and high performance to drive innovation through continuous customer engagement to facilitate appropriate application upgrades and enhancements
Navigate through ambiguity, prioritize conflicting asks and show ability to adapt to changing priorities
Bachelor's Degree in Computer Science or in "STEM" Majors (Science, Technology, Engineering and Math) or equivalent work experience
A minimum of 3 years of experience in the technology space with emphasis on cloud/online service operations or SaaS/PaaS Technical Support or Application Support
A minimum of 2 years of hands-on experience with Salesforce configuration and development
Either Salesforce Admin, Sales Cloud or Service Cloud certified or ability to complete certification within 2 months of starting
GE Leadership Program Graduates will get credit towards relevant work experience, commensurate to the program they have completed
Additional Eligibility Requirement:
A technical engineer, with extensive experience in solving challenging issues in high pressure environment
Hands-on experience with Salesforce Lightning and integrations between Salesforce and other systems
Hands-on experience with migrating Salesforce codes between sandboxes and improving test class coverage
Extensive Visualforce, Apex Classes/Controllers, Apex Triggers development experience.
Web Services development or experience with the Salesforce API(REST/SOAP/MetaData/Streaming, etc.)
Working experience with configuring applications, networking concepts, virtualized environments, continuous integration, deployment and monitoring tools
Strong working experience with Agile development and Product Management methodologies such as Scrum, preferably with experience using Agile project management tools such as JIRA or Rally
Be expert at applying principles of SDLC and methodologies like Lean/Agile, CICD, Software and Product Security, Scalability, Documentation Practices, refactoring and Testing Techniques
Background and experience in emerging technologies in cloud, IaaS, PaaS, SaaS and Microservices architecture
Proactively engages with cross-functional teams to resolve issues and design solutions using critical thinking and analytical skills and best practices
Ability to interact at all levels of the organization and with other GE businesses
Ability to interact with multi-cultural global teams
Self-starter with ability to manage multiple priorities in a fast-paced work environment
Strong problem solving and analytical skills demonstrated the ability to assimilate new information and understand complex topics
Excellent oral and written communication skills, strong interpersonal skills
Works well in a team environment, and welcomes challenges
Collaborative, curious to learn technology and product management of a digital platform
GE (NYSE:GE) drives the world forward by tackling its biggest challenges. By combining world-class engineering with software and analytics, GE helps the world work more efficiently, reliably, and safely. GE people are global, diverse and dedicated, operating with the highest integrity and passion to fulfill GE's mission and deliver for our customers. www.ge.com
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, gender (including pregnancy), sexual orientation, gender identity or expression, age, disability, veteran status or any other characteristics protected by law.
Locations: United States; Ohio; Evendale
GE will only employ those who are legally authorized to work in the United States for this opening.