Salesforce Administrator

Endurance International Tempe , AZ 85280

Posted 3 months ago

Two key job responsibilities is salesforce.com administration and business analysis

Salesforce Administration

Serve as Salesforce.com administrator for all users, troubleshoot and support end-users to insure that Salesforce.com meets their needs and keep pace with changes in program operations, policies and/or procedures.

Daily administration and support of Salesforce application including but not limited to managing multiple user setup, profiles and roles, customization of objects, workflows, fields, page layouts and validations.

Develop and create customized reports and dashboards.

Logging, troubleshooting and tracking identified system problems through resolution.

Creating and maintaining documentation on processes, policies, application configuration and help related materials for users.

Using Salesforce data import tool to import/export/insert/upsert and mass update records.

Troubleshoot issues and partner with our third party application Support for both customer facing surveys (Qualtrics) and customer facing forms (Form Assembly) toward resolution of aforementioned issues.

Business Analysis

Collaborates with business team leads, Internal Stakeholders, Operations, CRM development team to evaluate and document user needs as business/functional requirements and track delivery through the user acceptance and CRM release process. The Business Analyst serves as liaison between the business teams, project, and development team to ensure the successful definition of and implementation of requested system changes. The BA serves as the owner of the gathering, defining and communicating of business requirements in an effort to assist stakeholders with their projects and day/day needs.

  • For Stakeholder requests, ensures all required criteria are provided and documented. Gathers customer needs and develops detailed business requirements. The BA collects and analyzes the project's business requirements and transfers business needs into Salesforce requirements.

  • Provides Salesforce business needs assessments and proactively works with business partners to help them best achieve their business need.

  • Communicates requested system changes to the development team through the JIRA process.

  • Resolves requirements issues. Responds to questions for the business development team during the development stage of product life cycle to clarify function and ensure deliverable will meet business needs.

  • Works closely with the development team to ensure what is being built is true to the original system request. Once completed, if needed prepares user interface guides, training documentation or other functional specific documentation.

  • Validates test cases and test results against requirements. Validates resource requirements.

  • Assesses the scope and impact of projects.

  • Troubleshooting requests from stakeholders to determine issue type and resolution.

See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Returns Administrator II

Tech Data Corporation

Posted 7 days ago

VIEW JOBS 12/5/2018 12:00:00 AM 2019-03-05T00:00 Overview Provides administrative support for the affiliated division or department. Interacts with internal and external customers and vendors. Essential Duties & Responsibilities Required * Processes requests to internal and external customers and vendor partners * Researches and trouble shoots areas of responsibility * Maintains accurate contacts for associated customer / vendor groups * Serves as a liaison for all relevant business parties, representing own department * Provides customer service to internal and external clients utilizing appropriate media for department (phone, e-mail) * Maintains / updates required data base * Performs additional duties as assigned * Meets attendance and punctuality standards Qualifications, Required Knowledge Skills & Abilities and Working Conditions The requirements listed below are representative of the knowledge, skill, and/or ability required. * Able to build solid, effective working relationships with others. * Able to constructively work under stress and pressure when faced with high workloads and deadlines. * Able to adjust readily to change and adapt as needed. * Able to display a preference for interacting with people, being friendly, outgoing, articulate and socially at ease. * Able to execute instructions and to request clarification when needed. * Able to express ideas clearly and convey necessary information. * Able to identify areas of risk/concern in area of responsibility. * Able to serve as a resource to others in the resolution of complex problems and issues. * Able to use relevant computer system applications (which may include spreadsheets, word processors, databases, etc) at a basic level. * Able to be attentive and foster two-way conversation. * Able to quickly learn new systems and technology. * Minimum of 2 years business experience * High school diploma / GED. * Able to maintain confidentiality of senstitive information. Tech Data Corporation Tempe AZ

Salesforce Administrator

Endurance International