Salesforce Administrator

Salesforce Administrator

WHAT WE SEEK

As we look to continually improve and enhance our Salesforce platform, we're looking for a person who can join our team to help. The person in this role should enjoy all aspects of user management, including support tickets, training, gathering requirements and feedback and designing creative solutions to problems.

We are looking for someone with a strong understanding of the Salesforce platform, specifically as it relates to the Sales Cloud module and CPQ functionality. This person should also have the desire to continue to learn as the Salesforce ecosystem continues to evolve. The Salesforce Administrator should also be comfortable liaising with users and enjoy learning new business processes in order to translate them into technical solutions.

WHAT YOUR DAY WILL LOOK LIKE

• Manage configuration requests and territory assignments from the company's Sales team

• Manage first level support issues, including but not limited to creating user accounts, and report creation, user and license management including new user setup/deactivation, roles, profiles, permissions and public groups

• Identify, document and review requirements from users and stakeholders

• Manage Salesforce configuration changes, including (but not limited to): Fields, page layouts, record types, custom settings, dashboards and reports

• Monitor user adoption of selected features and functionality

• Provide users with training and creating training materials

• Monitor the various channels that the business uses to communicate issues to the Business Applications team (Assist tickets, slack channels, JIRA, etc.)

WHAT SHOULD BE IN YOUR BACKBAG

• Salesforce Administrator Certification Required

• Experience configuring Sales Cloud

• Experience configuring CPQ

• Experience managing territories in Salesforce.com

• Strong understanding of Salesforce sharing and security (roles, profiles, permissions, OWD, sharing rules)

• Familiarity of HubSpot and how it can integrate with Salesforce.com

• A proactive attitude to platform enhancements

• A desire to implement leading practice solutions

• Available and responsive to questions from stakeholders

• Excellent relationship-building skills and ability to liaise with stakeholders at all levels

• Ability to effectively document requirements and to propose technical solutions

• Ability to train users and create training materials

• Experience implementing Salesforce configuration changes including (but not limited to) :Fields, page layouts, record types, custom settings, dashboards and reports

• Demonstrates enthusiasm towards continued personal/professional development

WHAT GIVES US PURPOSE

Others teach what; we teach why. For over 25 years, Carnegie Learning has developed solutions that help students achieve Aha moments and set them up for long-term learning success. We're driven to find new, better ways to support teachers and reach more students, so we put our leading cognitive science research and real-world insights into solutions for how students think, learn, and do their best. This is a key part of our commitment to helping teachers spark student curiosity. As a Carnegie Learning team member, you'll work alongside a team of passionate individuals dedicated to making a real difference in the lives of students and educators.

WHAT WE PROVIDE

• Holistic Wellbeing

• An inclusive range of Health Insurance options, including a premium-free plan

• Short-Term and Long-Term Disability Insurance at no cost to you

• Access to Headspace at Work with no added cost, empowering you to enhance your mental health

• Fostering Joy

• Flexible work arrangements with our Work From Anywhere Policy

• Your Time, Your Way - paid time off that you can use as you see fit to recharge and nurture your personal life

• Empowering Parenthood

• Paid Parental Leave

• Reduced working hours on full pay for soon-to-be and new parents

• Free access to CL products for employees and their children

• A Place for Connection

• Quarterly Wellness Incentives

• Monthly employee activities + recognition program

• 9 Employee Resource Groups

WHAT WE BELIEVE

We celebrate the unique attributes, characteristics, and perspectives that define each person's individuality. This fusion of perspectives enriches our collective knowledge, fosters innovation, and empowers us all. Together, we can collectively and more effectively address issues that face our business and industry.

If our commitment to building an inclusive workplace resonates with you, we invite you to join our mission and welcome you to apply with us. Carnegie Learning is an Equal Opportunity Employer.

Qualifications

Job title: Salesforce Administrator - Sales Cloud/CPQ Specialist

Department: Business Applications

Full Time/Part Time/Temp: Full Time

Travel: Minimal

Reports to: Director of Business Applications

Location: Remote

Overview of Position

As we look to continually improve and enhance our Salesforce platform, we're looking for a person who can join our team to help. The person in this role should enjoy all aspects of user management, including support tickets, training, gathering requirements and feedback and designing creative solutions to problems.

We are looking for someone with a strong understanding of the Salesforce platform, specifically as it relates to the Sales Cloud module and CPQ functionality. This person should also have the desire to continue to learn as the Salesforce ecosystem continues to evolve. The Salesforce Administrator should also be comfortable liaising with users and enjoy learning new business processes in order to translate them into technical solutions.

What Your Day Will Look Like

• Manage configuration requests and territory assignments from the company's Sales team

• Manage first level support issues, including but not limited to creating user accounts, and report creation, user and license management including new user setup/deactivation, roles, profiles, permissions and public groups

• Identify, document and review requirements from users and stakeholders

• Manage Salesforce configuration changes, including (but not limited to): Fields, page layouts, record types, custom settings, dashboards and reports

• Monitor user adoption of selected features and functionality

• Provide users with training and creating training materials

• Monitor the various channels that the business uses to communicate issues to the Business Applications team (Assist tickets, slack channels, JIRA, etc.)

What Should Be In Your Backpack

• Salesforce Administrator Certification Required

• Experience configuring Sales Cloud

• Experience configuring CPQ

• Experience managing territories in Salesforce.com

• Strong understanding of Salesforce sharing and security (roles, profiles, permissions, OWD, sharing rules)

• Familiarity of HubSpot and how it can integrate with Salesforce.com

• A proactive attitude to platform enhancements

• A desire to implement leading practice solutions

• Available and responsive to questions from stakeholders

• Excellent relationship-building skills and ability to liaise with stakeholders at all levels

• Ability to effectively document requirements and to propose technical solutions

• Ability to train users and create training materials

• Experience implementing Salesforce configuration changes including (but not limited to):Fields, page layouts, record types, custom settings, dashboards and reports

• Demonstrates enthusiasm towards continued personal/professional development