Salesforce Administrator

Description Salesforce Administrator Location

• Remote Working Group

• 1 Travel Required

• No Classification

• Exempt Salary Range - $80,000 to $110,000 Leadership Level

• GS 5 to GS 6 AutoAlert is the original disruptor in the automotive software space. Our Customer Experience Management (CXM) platform is revolutionizing the dealership-customer relationship, creating direct opportunities for meaningful connections and seamless experiences both online and offline.
  
  About AutoAlert AutoAlert offers a portfolio of innovative solutions that maximize dealership profitability by focusing on customer relationships and creating direct opportunities for meaningful data-driven connections. Founded in 2002, AutoAlert is the leading automotive software and data mining provider, enhancing customer relationships that lead to repeat sales, service, and increased loyalty. AutoAlert's mission is to empower innovative automotive partnerships to improve data-driven customer experiences.
  
  AutoAlert is proud to lead the industry in data security, with independently audited high-level security in place via Soc 2 Type 2 and ISO/IEC 27001:2013 certifications. Role Description The Salesforce Administrator supports our growing number of AutoAlert clients and vendors. You will contribute as an administrator to the development, implementation, and execution of Salesforce CRM.
  
  You will have the ability to work with leadership in developing appropriate strategies, tactics, and technology enablers for Implementation, Sales, and Support. You are a team player with strong problem-solving skills and an innovative mindset. You will be a part of a creative, diverse, collaborative team of hardworking individuals with the overall goal of increasing brand favorability, customer engagement and advocacy, and revenue growth.
  
  Daily administration and support of Salesforce database including but not limited to managing multiple user setup, profiles, and roles, customization of objects, fields record types, page layouts and validations Ability to use Data Loader and Data Maintenance Confidence in managing large amounts of data with related objects and functions Knowledge of App Builder, Lightning record pages, incorporating existing Lightning Web Components and screen flows. Work with management and end-users to create and manage complex workflow rules, automated processes, flows and data validations Develop and create customized reports and dashboards Manage the software testing process, including devising test plans, creating test cases, establishing protocols and appropriate testing environments, and coordinating actual software testing Building and maintaining record triggered flows, screen flows and other automation. Maintaining and converting exiting Process Builders, Workflow rules and other legacy automation to Flow. Keeping abreast of new Salesforce features and functionality, providing recommendations for process improvements Implement Salesforce-based solutions including third-party applications to enhance business processes Train new and existing users on how to use database applications Keep application users informed about system functionality and enhancements Provide application users with technical support Logging and tracking identified system problems through resolution Creating and maintaining documentation on processes policies, and application configuration and help-related materials for users as database applications are developed Other duties as assigned Your Impact and Experience 5 years Salesforce.com experience with experience in

• SFDC Sales Cloud Administrator, Service Cloud Administrator Salesforce Administrator Certification Experience in CQP, DocuSign, Maps, Pardot, Lightning a plus High standard of organization Ability to take initiative and prioritize Ability to communicate verbally and in writing with internal and external customers High-energy, self-starter with strong business ethic Strong interpersonal skills Demonstrated critical thinking skills with an innovative, data-driven mindset Ability to adapt in a positive manner to changing priorities and to remain calm in a fast-paced environment Supervisory Responsibilities This position has no direct supervisory responsibilities but works with other team members inside and outside of the department. Across all teams, we look for the following values:
  
  Be a Role Model Be Passionate About our Partners' Success Own Working Together Deliver Results Living the AutoAlert values is core to all team members' success. We welcome and encourage all people of diverse backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer, focused on providing a positive place for you to grow your career.
  
  Accommodations If you require assistance applying for open positions, please reach out to Human Resources at hrautoalert.com. Benefits AutoAlert provides a robust benefits package to eligible employees. Eligibility requirements apply to all plans in the United States and Canada.
  
  AutoAlert reserves the right to alter benefits offerings at will. Posting Statement AutoAlert is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
  
  AutoAlert does not accept unsolicited headhunter and agency resumes. AutoAlert will not pay any third-party agency or company that does not have a signed agreement with AutoAlert. We are unable to sponsor H1-B Visas at this time