Salesfloor Supervisor, Softlines (Acton, MA #7104)

Sears Acton , MA 01720

Posted 2 months ago

Job Description:

Req/Job ID: 986240BR

Employing Entity: Transform KM LLC

Employment Category: Regular, Full-time

Job Function: Sales Support

Store ID: 07104: ACTON, MA

To serve, delight and engage our members while they shop their way. Supervises salesfloor associates, specifically in the softlines areas. Ensures store team delivers a WOW customer experience. Oversees the store recovery process in assigned area.

Job Requirements


  • Makes eye contact, smiles and greets all Members that come within 10 feet. Demonstrates "Take the Member to the merchandise" policy showing pride in our brand

  • Assist in handling and solving member needs, issues or complaints

  • Provides direction, guidance and training to all associates in selling skills, customer service standards, product knowledge and front end operations to maximize sales, service and profitability

  • Executes all softlines related communications on a daily basis

  • Maintains a clean, safe working and shopping environment

  • Owns recovery process of the softlines area and inspects salesfloor for proper maintenance daily

  • Responsible for opening and closing the store

  • Understands apparel standards in regards to rack and wall merchandising, colors, styles and signing

  • Ability to quickly troubleshoot all system issues with real time resolutions following all current operating polices

  • Is a student of the game in Integrated Retail with regards to systems, technology and digital devices, and can train others on the use of these tools

  • Performs other duties as assigned


  • Strong reading, writing, verbal, and arithmetic skills

  • Ability to lift and move merchandise, typically a minimum of 20lbs., but could be as much as 100lbs

  • Ability to understand and follow verbal and written instructions

  • Repetitive bending, lifting, stretching and reaching

  • Show Pride

  • Ability to be cross trained


  • Proficient in store systems and Integrated Retail


  • High school diploma or equivalent
  • 1-2 years of related experience
  • 18 years of age or older


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Salesfloor Supervisor, Softlines (Acton, MA #7104)