Sales/Business Development Operations Manager

From Fivetran's founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We're proud that more organizations continue to leverage our technology every day to become truly data-driven.

About the Role

We are seeking an experienced Sales Development Operations Manager to help us scale a global, best-in-class Sales Development organization by supporting strategy development, delivering organizational insights, and owning flawless execution of initiatives that make our XDRs more productive and efficient. XDRs at Fivetran conduct outbound and inbound prospecting activities to generate qualified meetings and pipeline for Fivetran's sales organization.

You might be a Sales Operator looking to get closer to the front-lines of pipeline generation, a RevOps consultant looking for the next rocket ship ride, or an analytics pro with a passion for sales.

This is a full-time position based in Oakland, Denver or remote in the US.

Technologies You'll Use

• Salesforce Sales Cloud administration, reporting & dashboarding

• Outreach sales engagement administration

• Looker proficiency  (intermediate-advanced)

• Excel proficiency (intermediate-advanced)

• SQL proficiency (nice to have)

What You'll Do

• Own the Sales Development operations roadmap, working with Rev Ops to ensure marketing technology is evaluated, selected, implemented, customized and more importantly used to meet the needs of the XDR organization

• Play a key role in the headcount, quota, and territory and compensation planning process both quarterly and annually

• Regularly inform stakeholders across marketing, sales, and finance of insights on marketing performance to ensure cross-functional alignment on the best possible data-driven marketing strategy

• Create and manage project plans with clearly defined deliverables and resources, coordinate work streams and dependencies, track and communicate progress, identify obstacles, and ensure they are addressed.

• Partner closely with the VP of Sales Development, conduct bi-weekly 1:1s with sales dev leadership to review key processes and ensure effective pass downs

• Create reports, integrations and processes as needed for the Sales Development Leadership team, uncovering gaps in prospecting key persona data, identifying and reviewing common data issues, and investigating and improving data quality

• Define, maintain and implement enhancements to the lead-to-opportunity funnel process, managing MQL and Account Territory changes and routing, and educating cross-functional teams on the XDR motion and significant process changes

• Manage systems related to the XDR organization, including Nooks, Outreach, Looker, and others while evaluating new technologies

• Partner with the enablement team for XDR playbook updates, drive the adoption of new tools and processes , and to contribute to the creation of  training documentation and sales collateral (messaging, email templates, etc) for the XDR organization

• Own XDR enablement related to major marketing campaigns including Snowflake Summit and Data for Breakfast series and develop sales plays in conjunction with the Field Sales Enablement team and XDR leadership

• Perform reporting against campaign ROI with sales and marketing operations, tracking and reporting on the entire XDR funnel

Skills We're Looking for

• Have 3+ years of experience in marketing ops, sales ops, or business operations/analysis

• Understand how IT, sales, marketing, finance, and sales planning interweave with the XDR function

• Understands and can prove your ability to translate data into meaningful insights that drive business outcomes

• Can demonstrate your ability to define and deliver on a project plan, while proactively identifying and removing blockers to project success

• Provides support to the team with ad hoc analysis and/or the underlying data as needed

#LI-CM1

The pay range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the target position and level. Our pay ranges are determined by role, level, and location. Our job titles may span more than one career level. Within the range, individual pay is determined by additional factors, including job-related skills, experience, relevant education or training, business need, market demands. The pay range is subject to change and may be modified in the future. Your recruiter can share more about the specific pay range for your location during the hiring process.

This range represents base salary only and does not include incentive for sales roles, equity, or  benefits, if applicable.

Pay Range

$118,837.53—$142,610.74 USD

Perks and Benefits

• 100% employer-paid medical insurance*

• Generous paid time-off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays, and volunteer days off

• RSU stock grants*

• Professional development and training opportunities

• Company virtual happy hours, free food, and fun team-building activities

• Monthly cell phone stipend

• Recharge, reenergize, and pursue personal and professional goals with a 30-day paid leave after 5 years*

• Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents.

• May vary by country and worker type - please reach out to your recruiter for more information

Click here to learn more about Fivetran's Benefits by Region.

We're honored to be valued at over $5.6 billion, but more importantly, we're proud of our core values of Get Stuck In, Do the Right Thing, and One Team, One Dream. Read about us in Forbes.   

Fivetran brings together high-quality talent across the globe to make data access as easy and reliable as electricity for our customers. We value and recognize that our customers benefit from having innovative teams made of people from many backgrounds, experiences, and identities. Fivetran promotes diversity, equity, inclusion & belonging through attracting, recruiting, developing, and retaining a diverse workforce, not only because it is the right thing to do, but because it helps us build a world-class company to better serve our customers, our people and our communities.

To learn more about Fivetran's culture and what it's like to be part of the team, click here and enjoy our video.

To learn more about our candidate privacy policy, you can read our statement here.

We are committed to ensuring that all candidates have an equal opportunity to participate in our interview process. If you require accommodations at any stage of the process due to a disability, medical condition, or any other circumstance, please don't hesitate to submit your request by filling out this form. We will work with you to provide reasonable accommodations to facilitate your participation and ensure a fair and accessible interview experience. Your request and any information provided will be kept confidential and will not impact your candidacy. We look forward to hearing from you and accommodating your needs to the best of our ability.