Sales Training Manager I Customer Care

Holiday Inn Club Vacations Kissimmee , FL 34741

Posted 2 months ago

At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring and creativity to help us become the most loved brand in family travel. We're committed to growing our people, memberships, resorts and guest love. That's why we need individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust and respect in those around you? Do you encourage success and build relationships? If so, we're looking for you.

Exciting Full Time Opportunity! Paid Training, Weekly Pay/Commission, Lucrative Compensation Plan, Growth Opportunities, 401K, Health Care Benefits, EAP - Employee Assistance Program, PTO, Discounts to our IHG Hotels & Resorts, Tuition Reimbursement, Outstanding Company Culture and so Much More!

This position will be responsible for providing mentoring and improvement coaching along with the primary and ongoing training for all new employees and internal transfers for the Sales Operations teams. The secondary function to ensure maximum efficiencies and greater employee retention is to assist in the development and provision of on-going support training as needed to all departments within the Sales Operations.

ESSENTIAL DUTIES AND TASKS:

  • Facilitate and coach new hire training curriculum for the Sales Operations teams during their initial 12-week training curriculum to meet and/or exceed the minimum sales performance standards.

  • Ensure sales ride evaluations are scheduled, performed, demonstrated and assessed with assigned employees for the Sales Operations teams through spending time with employees to observe skills/techniques as needed.

  • Achieve, log and perform personal and departmental written objectives as provided or determined throughout the fiscal year.

  • Assist all team members of Sales Operations with implementation and operation of motivational contests, special events/meetings while ensuring that all questions are answered in a professional, informative, diplomatic and correct manner.

  • Assess and evaluate progress of consultants during training period to Sr. Management of Sales Department.

QUALIFICATIONS:

  • Minimum of one-year industry experience.

  • Proven track record of success in sales and/or sales training.

  • Must be process oriented with the attention to detail and the function of detail.

  • Self-directed and independent with projects but works as a team player.

  • Compelling leadership abilities.

  • Persuasive interpersonal skills to gain acceptance of an idea, plan, activity, service or product from guests, co-workers and subordinates.

  • Participate in proactive team efforts to achieve departmental and company goals.

  • Excellent customer service skills.

  • Strong oral and written communication skills.

  • Strong work ethic and a high energy level.

  • Strong administrative, organization and planning skills.

  • Mastery of the use of appropriate interpersonal social styles and methods to inspire and guide individuals towards goal achievement.

  • Pursuit of continuous improvement to improve, enhance or increase personal knowledge and skills that will assist in job performance.

BENEFITS:

At Holiday Inn Club Vacations, we provide the following benefits to ensure your career is on the right path to success.

  • Paid Training
  • Weekly Pay/Commission
  • Lucrative Compensation Plan

  • Growth Opportunities

  • 401K

  • Comprehensive Benefits

  • Health, Dental and Vision Plans.
  • EAP - Employee Assistance Program

  • PTO

  • Discounts through IHG including additional discounted employee benefits through our company Perks website

  • Tuition Reimbursement & Continuing Education Courses

  • Outstanding Company Culture

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Sales Training Manager I Customer Care

Holiday Inn Club Vacations