Do you have a proven sales background and a passion for teaching others how to be even more successful? If so this may be the role for you! Our sales talent starts with world-class training, and on-going coaching in order to provide the most efficient and effective experience for our customers. We need experts like you to help us create that experience for our sales team members!
What will I be doing?
As a Sales Trainer Specialist you would be responsible for executing your position's responsibilities in alignment with our Spirit of Service culture and driving company success through performing the following tasks to the highest standards:
To ensure team performs all sales activities ethically to new members. To be responsible for representing Hilton Grand Vacations, ensuring member/guest satisfaction, and managing quality of product and service delivery. To promote a positive workplace where the sales executives feel confident that they will have the proper training and tools to succeed. To reinforce the Hilton Core values.
Responsible for follow up coaching after initial training for 30-60-90 days, by counseling, communicating job expectations and enforcing new hire policies and procedures.
Reports to the Director of Training for the Southeast region and works hand and hand on Training initiatives
Prepare and complete action plans/goals and enforce customer-service standards. Responsible for resolving sales executives issues/concerns within the first 180 days.
Responsible for doing ride a long's, ride reports, and providing feedback to Sales Executives and Sales Managers
Run weekly sales numbers for each sales executive and review for follow up and performance planning
Hold trainings with the new hires and the Sales Managers to assist in understanding their Sales Executives strengths as well as areas of improvement
Hold morning meetings, "Coffee Talks", to discuss obstacles the new hires have had to overcome and round table solutions.
Hold a 30-60-90 day trench training for all new hires, dissecting the process and taking an in-depth look at the psychology behind the sale.
Responsible for releasing all new hires to the floor once they have passed testing and the last ride reviewed and approved by Sales Manager
Provide one on one counseling with all new hires to help them understand the sales process outside of a group setting
Hold mandatory round tables for new hires as well as optional for those sales executives not meeting performance standards
Keep sales executives up to date with inventory changes, new program benefits/changes. Provide tools to aid in the success of their sales process.
Provide follow up training weekly, monthly and 1 year after hire date.
Implement ways to increase employee retention.
Provide ethical training motivated by our core values.
Reduce cancellations by providing effective tools.
Promote career-pathing by employee retention.
Create a fun yet competitive workplace, filled with passion.
What are we looking for?
Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company's success are our Team Members. To fulfill this role successfully, you must possess the following minimum qualifications and experience:
5 years of branded sales experience
3 years of sales training experience
Ability to work a flexible schedule
Professional and positive appearance and attitude.
The ability to master a thorough understanding of HGV's different departments for proper customer assistance.
Proficient at Microsoft Excel, Word, and PowerPoint.
High school diploma/GED
2+ years of related experience
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
HGVC Certified Trainer
4+ years of related experience
If this sounds like your experience and expertise, tells us more about it today by applying to our role. We look forward to meeting you!
Hilton Grand Vacations