Sales Technical Writer

Are you looking for a friendly, fast-paced workplace with an emphasis on helping customers and empowering team members? Snap Finance is a thriving leader in the financial services industry, and our team members are the foundation of our success. Snap knows that happy, empowered, and engaged team members are essential to innovation and business success- and our approach is working. Come join us!

Job Description

Sales Technical Writer

Are you ready to be a key contributor? Play a significant role in supporting the rapid growth of a leading fintech while helping customers and empowering team members. Snap Finance is a thriving leader in the financial services industry, and our team members are the foundation of our success. Snap knows that happy, empowered, and engaged team members are essential to innovation and business success- and our approach is working. Come join us!

Why this role?

• Opportunities to be an important part of our Sales team and make an immediate impact: By documenting internal processes, you will play a pivotal role in enhancing the efficiency and effectiveness of our operations, contributing to the overall success of our sales team.

• Work with a talented and passionate team: Our team of sales and technology leaders have achieved outsized results by maintaining a high bar for quality, performance, respect, and accountability.

• Join us at an opportune time: We're growing fast and have excellent trajectory with our market-leading financing solutions, which gives us a great foundation to work with. You will be joining at the perfect time to shape our continued rapid growth and directly impact our future success.

As a Technical Writer focusing on internal processes at Snap Finance, you will be instrumental in creating clear and detailed documentation that facilitates a deeper understanding of our internal workflows, policies, and procedures. You will collaborate closely with various teams, gathering information, and translating complex processes into user-friendly documentation. The ideal candidate will have strong organizational skills, attention to detail, and the ability to communicate technical information effectively.

The Job…

• Research, outline, write, and edit content, working closely with various departments to understand project requirements.

• Develop comprehensive documentation that meets organizational standards.

• Gain deep understanding of products and services, and translate complex information into simple, polished, engaging content.

• Write user-friendly content that meets the needs of target audience, turning insights into language for user success.

• Develop and maintain detailed database of reference materials, including research, usability tests, and design specifications.

• Evaluate current content and develop innovative methods for improvement.

• Assist with Large market onboarding as needed

• You…

• Two or more years of experience as an effective technical writer

• Proven ability to quickly learn and understand complex subject matter.

• Experience in writing documentation and procedure manuals for various audiences.

• Superb written communication skills, with a keen eye for detail

• Ability to handle multiple projects simultaneously.

• Demonstrate an ethical approach to business, high integrity, and a commitment to delivering superior results.

• Ability to work effectively in a remote work environment as an individual contributor.

• Knowledge or experience in financial services and/or retail co-brand, private-label, installment loan or Lease-To-Own lease financing, a plus

Why You will love it here…

Benefits, benefits, benefits!

• Flexible remote work opportunities

• Unlimited PTO - we encourage you to recharge and spend time with family!

• Competitive medical, dental & vision coverage

• Robust Employee Assistance Program to support your personal wellness

• 401K with company match

• Company-paid life insurance + supplemental options

• Company-paid short-term disability, long term disability and legal coverage

Culture, culture, culture!

• Growth opportunities are booming

• Collaboration from the top down - check out our CEO, Matt Hawkins

• Ability to work with a diverse range of people

• A company that cares about your wellbeing and mental health

• Direct and engaging Recognition/Appreciation from our culture team and leadership

More…

Snap is an equal opportunity employer. We are committed to building a team that represents a variety of backgrounds, perspective, and skills. The more inclusive we are, the better our work will be.

Learn more by visiting our website at www.snapfinance.com

More…

Snap values diversity and all qualified applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Learn more by visiting our website at www.snapfinance.com.

California Residents, please review our California Consumer Privacy Act Notice at https://snapfinance.com/ccpa-notice