Sales Team Manager

Belk Columbia , TN 38402

Posted 2 months ago

The Sales Team Manager reports to the Assistant Store Manager- Selling or Store Manager and ensures and drives efficient execution of the selling function within their store. The Sales Team Manager position is an exempt position that requires leadership and use of discretion to drive success of assigned departments.

Essential Functions:

  • Meet or exceed area sales goals through the training, coaching and managing of sales associate staff. Ensure that sales associates understand the store's selling expectations.

  • Drive the total Customer Experience through in store and Omni, through team performance

  • Provide training and coaching to sales associate, to ensure associates exhibit the key service behaviors needed in delivering relentless customer care.

  • Motivate and coach sales associates to meet or exceed credit goals. Improve team performance by identifying the need for corrective action. Determine necessary corrective and execute.

  • Ensure shrinkage control in their area through the continual training and management of associates.

  • Ensure team is executing successful clientelling efforts. Train and coach associates on the features and benefits that clientelling can produce.

  • Drive National Sales Events by assuring attainment of sales team goals. Ensure that sales associates clearly understand the importance of pre-sale events, as well as grass root events.

  • Establish and attain a daily recovery plan is in place.

  • Ensure team is maintaining dressing rooms to the audit and AP standards.

  • Collaborate with the visual team to ensure that sales associate standards training takes place on a regular basis, and that new-hires participate in this training once they come on the sales floor.

  • Collaborate with the Merchandising Team Manager, ASM-Merchandise and visual associates, where appropriate, to support overall merchandise presentation of the store.

  • Maintain a safe shopping and working environment.

  • Ensure that status checks are completed on a bi-monthly basis. Utilize the status check as a way to monitor total sales associate performance and provide feedback of sales performance and observed behaviors. Address poor performers and coach them to achieve expectations.

  • Provide effective coaching to improve performance of all sales team associates.

  • Utilize the corrective action process to document and coach poor performers on team consistently

  • Recognize associate performance and motivate sales associates to improve sales and customer service.

  • Utilize the Belk boards to communicate upcoming activities as well as store achievements and results.

  • Maintain a high level of team engagement. Provide efficient, timely communication of policies and other information. Use necessary desecration to address all concerns or problems that develop within the selling area.

  • Recruit, interview, select and retain quality associates and ensure all positions are filled in a timely manner.

  • Work with Lead Scheduler to develop weekly schedules that match staffing to customer traffic and sales.

  • Supervise and manage the customer service experience is assigned departments.

  • Open and close the store, including weekends, as needed

  • Approve escalated point of sale transactions such as returns and voids, when needed to serve the customer.

  • Resolve customer service issues as needed.

  • Understand and be able to use all building operating systems

  • Operational Management: receiving, processing and placement of merchandise

  • Price change management, and merchandise return management

  • Maintenance and housekeeping management

  • Direct Floor sets and floor moves

  • Direct Sale sets and signing

  • Follow all policies and procedures related to asset protection and safety - such as floor sweeps.

  • Ensure team uses safety equipment at all times in accordance with OSHA regulations.

  • Support the review and execution of the store internal audit processes, as it relates to the STM functions.

  • Direct Floor sets and floor moves

  • Direct Sale sets and signing

  • Follow all policies and procedures related to asset protection and safety - such as floor sweeps.

  • Ensure team uses safety equipment at all times in accordance with OSHA regulations.

  • Support the review and execution of the store internal audit processes, as it relates to the STM functions.

Education / Experience Requirements:

Position Contribution Level: Intermediate Level

Minimum Education & Experience:

  • Four-year college degree or equivalent combination of education and experience.

  • Experience in retail management.

  • Leadership Experience

Knowledge / Skills Requirements:

Proficient in computer business-related computer software (Microsoft Word, Excel, Access, etc).

Physical Requirements:

  • Ability to use computer keyboard, standard telephone and other related business equipment.

  • Must be able to lift up to 40 lbs.

  • Ability to push / pull receiving equipment weighing up to 500 lbs such as rolling flats, z-racks and pallet jacks.

  • Ability to stand for long periods of time.

  • Ability to twist, bend and stoop to retrieve items from floor, shelves, racks, and hooks and place items on floor, shelves, racks and hooks

  • Ability to work at a safe and steady pace.

Reporting Relationships:

Supervisor: Store Manager or Assistant Store Manager of Selling

Supervises: Sales Team Leads and Sales Associates

Accessibility Guidelines:

Belkcareers.com is committed to making the on-line application experience easy and accessible to individuals with disabilities. We are constantly making improvements to comply with the spirit of the "Americans with Disabilities Act," and the Web Content Accessibility Guidelines. If any of the information on the belkcareers.com website is not accessible to you due to a disability, please contact us via email at HRSharedServices@Belk.com. Please provide the location of the inaccessible information and the format you wish to have the information presented and we will be happy to send it to you, either via your email address or a separate mailing address you provide. If you prefer, you may contact one of our friendly Shared Services representatives at 1-800-588-3700 and we will be happy to assist you with the application process.

We are an Equal Opportunity Employer:

We treat all our associates and candidates as equals. We require all associates and managers to do so too and comply with employment laws and regulations. All personnel actions are conducted in the spirit of equal employment. We are committed to recruit, train, promote and retain associates without regard to race, color, religion, gender, gender identification and expression, national origin, marital status, age, disability, genetic information, military status, sexual orientation or any other characteristic protected by applicable local, state or federal laws.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Territory Sales Representative

Ceco Environmental Corp.

Posted 2 days ago

VIEW JOBS 6/13/2021 12:00:00 AM 2021-09-11T00:00 TERRITORY SALES REPRESENTATIVE The Territory Sales Representative will be responsible for territory sales activities for CECO's Air Quality Industrial Solutions business for designated product brand(s) and aftermarket sales. The Territory Sales Representative will maintain / increase sales volume and margin with existing and new accounts within the industrial market. This role is accountable for executing assigned sales goals and sales plans within a designated sales territory. The Representative is responsible for securing sales at both the OEM and aftermarket/contractor level, building, and maintaining effective customer relationships. The Regional Sales Manager in accordance with overall Sales strategy will designated/assigned product brands. ESSENTIAL DUTIES AND RESPONSIBILITIES Major responsibilities of the position are listed below. To perform the job successfully, an individual must be able to execute each essential duty satisfactorily. Other duties, assignments and specific projects may be assigned at the discretion of management. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Maximizes sales revenue of established accounts as well as targeting new business opportunities and new customers through the development of key personal relationships. * Interfaces and makes technical presentations and demonstrations to clients and customers. * Performs direct sales of air pollution control equipment and systems to engineers and end users via a variety of sales channels, including independent sales representatives and distributors * Completes CRM functions for project and sales management in Sales Force. * Works closely with internal teams in bid and proposal process and clearly understanding all customer needs and expectations. * Creates a business plan for the territory and effectively manages the sales pipeline to achieve the annual operating plan. * Leads the overall development of new business opportunities for Original Equipment and assists with services and parts through promotion of company products and services in the assigned region. * Conducts seminars, presentations and attends trade shows to generate new sales of OE, services and parts. * Searches, recruits, interviews, trains, develops and manages manufacturer reps, and sales associates in the region; determines the appropriate contract type and reviews regularly to make recommended additions/changes in accordance with rep sales performance to the Regional Sales Leader. * Recommends the selection of new reps and distributors and is responsible for the training and support of existing distributors, in order to meet sales targets and objectives. * Handles customer and prospect inquiries and provides technical/business support as required, including recommendations on business decisions and initial review of conditions and terms of sale. * Prepares regional sales forecasts and participates in the determination of market potential and in preparation of sales expense estimates for the region and market. * Analyzes product or equipment specifications and performance requirements to determine designs which can be produced by existing manufacturing or processing facilities and methods. * Manages all OE proposals for assigned territory including quality of presentation, accuracy and completeness, cost control of projects and resulting profit for all projects in assigned region; suggest additional corporate accounts for assignment to reps for targeted sales development. * Other job duties as assigned. EDUCATION AND EXPERIENCE * BS degree in Science, Engineering, Business, or Equivalent Experience * 5 or more years selling capital equipment (air handling, test equipment), or construction projects into industrial markets. Technical background with the basic understanding of air handling, filtration, purification, and HVAC system design preferred. * 3 or more years industry or application experience with semiconductor, pharmaceutical, chemicals, gases, energy, food and beverage, textiles, and metal processing. * Proven results identifying business opportunities and a track record as a deal closer in highly technical sales markets. * Significant personal motivation, goal orientation, diligence, and attention to detail. Excellent negotiation, communication and presentation skills required. * Team oriented and strong communication skills required. Ceco Environmental Corp. Columbia TN

Sales Team Manager

Belk