Sales Support Supervisor

Esurance Greenville , SC 29617

Posted 6 months ago

Summary

Esurance is looking for a Sales Support Supervisor to join a dynamic and award-winning team of individuals who are committed to making insurance smarter, easier, and dare we say- cooler. As part of a growing company that is focused on providing an outstanding customer experience, you'll have the opportunity to expand your skills and discover your potential.

If you're looking for a career at a socially conscious company that offers great benefits including matching 401k and tuition reimbursement then you may have just found your new home.

Esurance combines the spunk of a startup company with the backing of Allstate (the largest publicly held personal lines insurer in the U.S.) to create a unique, energized, and exciting place to work.

Responsibilities

  • Leads the daily activities of a team of Sales Support associates. Handles and resolves escalated or complex inquiries and provides assistance, coaching and mentoring to team members.

  • Monitors associates' performance, gives timely feedback and communicates results to ensure standards are met.

  • Reviews and conducts required auditing to ensure team meets performance standards, policies and procedures are followed and ensures issue resolution is consistent and accurate.

  • Provides coaching and training and serves as a resource in the resolution of complex problems and issues.

  • Prepares reports and documentation concerning departmental activities.

  • Ensures staffing needs are met and assesses call volume to determine if additional coverage needs are necessary.

  • Manages Agent MOD program, including the selection process, training, coaching, scheduling of agents and ensuring goals and standards are met.

  • Manages and reviews associates' timecards and ensures adherence to schedules..

  • Participates in the establishment of departmental goals and assists with implementing procedures and performance standards to achieve these goals.

  • Manages special projects, ensuring tasks are completed and goals are met.

  • Recommends process improvements and system enhancements to address areas of opportunity for sales; works with training to address trends that have been identified.

  • Handles analyzing, investigating and resolving complaints filed by customers, providing customers with requested information and explanations, and serving as liaison between the customer and the business.

  • May substitute in a manager role as needed.

  • Responsible for the employment, promotion, associate performance evaluation, training, motivation, counseling, and discipline of assigned associates.

  • Other duties as assigned.

Qualifications

  • Detail-oriented with strong organizational skills, able to work well under deadlines in a changing environment and perform multiple tasks effectively and concurrently.

  • Able to manage relationships with internal and external customers.

  • Able to work independently and within a collaborative team oriented environment using sound judgment in decision-making.

  • Excellent communication skills both oral and written.

  • Excellent customer service and coaching/sales training skills.

  • Demonstrated proficiency with Microsoft Office Suite (Outlook, Excel, PowerPoint, and Word).

  • Ability to obtain a Property and Casualty License.

Experience / Education:

  • High school diploma or equivalent work experience required, associate's degree in business, finance, a related field or equivalent experience preferred.

  • 1-3 years of process management or call center management experience with two years of project management or supervisor/people management experience preferred.

  • Prior Sales and Property/ Casualty industry background preferred.

Physical Demands and Work Environment: Representative of those that must be met by an employee to successfully perform the essential functions of this job. Must be able to operate a PC and sit for extended periods of time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Benefits

At Esurance, being committed to our employees is not just something we say, it's something we do. Our benefits package is designed to help our associates stay healthy, meet their long-term financial goals, and balance the demands of work and personal life. Esurance rewards hard work, dedication, and creativity with competitive salaries and a generous bonus system. We are committed to our employees and we are dedicated to creating a diverse, positive, innovative and team-oriented work environment.

Health & wellness

  • Medical, vision, and dental insurance

  • Life Insurance

  • Accidental death and dismemberment coverage

  • Wellness tools and coaching

  • Group critical illness coverage

  • Accident indemnity and hospital indemnity plans

  • Group legal

  • Student Loan Repayment Program

  • Identity Protection

Savings

  • 401(k) plan with annual matching contribution

  • Choice Dollars

  • Referral bonuses

  • Performance-rewarding bonus system

  • Tuition assistance program (up to $5,250 per year)

  • Health savings and flexible spending accounts

  • Commuter benefits

Family & community

  • Adoption assistance

  • Buckle Up Baby program

  • Pet insurance discount

  • Charitable gift matching

  • Give Time, Get Time volunteer program

  • Employee Assistance Program

Time off

  • Paid time off (holidays, vacation, personal days)

  • Short-term disability

  • Long-term disability (employee-paid option)

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Sales Support Manager

Airgas Inc

Posted 1 week ago

VIEW JOBS 10/2/2019 12:00:00 AM 2019-12-31T00:00 Airgas USA, LLC is hiring a Sales Support Manager in the Greenville, SC area within the National Welders Region!! Are you ready to be part of a passionate and hard-working team eager to drive our business forward? Discover an exciting Career with Airgas as a Sales Support Manager! Airgas USA, LLC, a Fortune 500, $6B organization is planning for continued growth. As the largest distributor of welding, medical and specialty gases and hard goods in the United States, Airgas has the versatility to provide the best solution at the best value, direct to our customers. Bring your competitive drive and ability to work in a fast-paced, results oriented environment to Airgas! JOB SUMMARY: Under general supervision of the Area Vice President, the Sales Support Manager leads and directs a team of Sales Support Specialists and manages the daily activities and processes that improve Account Manager/NBD productivity, customer satisfaction/retention, and sales and GM growth. He/She serves customers, both internal and external, by ensuring the staff reporting to him/her provides support to the field in the areas of customer set-up, price record creation and validation, order entry, back order review, order fulfillment, procurement, sourcing, researching innovations, error rate reduction, and other duties as assigned. ESSENTIAL FUNCTIONS: Leading the team and managing the processes that: Oversee workflow of all applicable business processing, including preparation of reports and other statistics, to support and direct the sales support department Implement policies and procedures to make sales processes more efficient and effective Handle and resolve more complex customer requests and/or issues Manage cooperation with cross-functional teams to meet internal and external customer requirements, to include region departments and BSC Support New Business Development representatives with daily growth oriented activities Produce and analyze data pertaining to sales trends, organic growth opportunities, lead generation, and customer churn and provide detail to AVP, DM's, AM's, and Branch Managers for recommended actions Resolve customer complaints by investigating problems, developing solutions, preparing reports, and making recommendations to leadership Protects operation of company by keeping financial, production, sales and marketing information and plans confidential Maintains the corporate image and philosophy in all contact with co-workers and customers Interacts with the AVP and District Managers to ensure that the commitment to excellence is carried out through the customer experience ADDITIONAL RESPONSIBILITIES: * Up to 25% travel required * Act as key point of contact between customer and BSC on specific and challenging A/R issues in Y1 territories * Other duties and projects as assigned EDUCATION AND EXPERIENCE: 5 years of customer service experience 2 or 4 year degree in Business, Customer Relations, Marketing Management Working experience with SAP and other computer order entry system. Computer proficiency with Word & Excel Frequent bending. Prolonged standing or sitting. Frequent finger manipulation required for typing, computer and/or calculator. Excellent customer service & communication skills KNOWLEDGE, SKILLS, AND ABILITIES: Strong verbal and written communication skills, self-starter, self-motivated, sense of urgency, personable, extroverted personality, well organized, ability to achieve goals, ability to focus and pay attention to detail. Working knowledge of business English, spelling, and arithmetic; office practices and procedures; departmental rules and regulations. Ability to understand and carry out oral and written instructions and to request clarification when needed. Ability to apply mathematical concepts such as fractions, percentages, ratios, and proportions to practical solutions. Ability to read, speak, write, spell and understand the English language. Moderate work processing skills including Windows and Excel. Ability to work independently and under some pressure to meet deadlines. Must be able to work with a wide variety of people with different personalities and backgrounds. Must be able to operate in a drug-free workplace. Airgas Inc Greenville SC

Sales Support Supervisor

Esurance