Sales Support Specialist

Description & Requirements

Press space or enter keys to toggle section visibility

About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we've expanded into software and services to sustainably power today's workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients - no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion.

Overview:

Xerox Corporation is an information services technology company that has continually redefined the workplace experience for more than 100 years is currently seeking a Sales Support Specialist to support the greater Boston, MA area. As a Sales Support Specialist you will expands and retains our customer base through account visits, competitive system identification and equipment demonstrations and training, while assisting our sales team members maximize productivity.

Benefits We Offer:

• Competitive compensation

• Comprehensive benefits offerings (including medical, dental, vision, life insurance)

• Retirement Plan - 401k

• Paid holidays, personal choice days, and paid time off

• A culture that offers flexibility and a healthy work life balance

What You Will Do:

• Serve as the main point of contact for service and billing escalations, customer liaison.

• Assist sale team members with order processing, database management and proposal (RFP, RFI and SOW) writing.

• In support of sales team members attend meetings with clients and prospects.

• Build and maintain a working relationship with heads of departments.

• Function as a technology consultant, conduct customer walkthroughs mapping equipment locations, assessing department needs and environments as well as making device recommendations.

• Oversee delivery, installation, and training end-users on equipment.

• Demonstrate empathy and understanding of customer concerns.

• Strategize with sales and service on account situation and action plan; generate sales leads.

• Serves a liaison between customer, sales and service.

• Occasional local travel.

What You Need to Succeed:

• Proficiency using MS Office Suite (PowerPoint, Word, Excel and Outlook)

• Excellent communication (oral, written and presentation skills)

• Personal drive and internal motivation toward high achievement

• Ability to work collaboratively and effectively in a team-oriented environment

• Ability to influence, negotiate and gain commitment at all organizational levels

• Bachelor's and/or associate degree in business or another related field preferred

How We Set You Up for Success:

• Hands-on training of Xerox solutions and all aspects of the sales support specialist role and responsibilities

• Job shadowing to thoroughly prepare you

• Ongoing career development training

With Our Technology, Build Your Future at Xerox. Apply Now!

#LI-NT1