Sales Support Specialist

At Hach (www.hach.com), we ensure water quality for people around the world, and every associate plays a vital role in that mission. Our founding vision is to make water analysis better-faster, simpler, greener and more informative. We accomplish this through teamwork, customer partnerships, passionate experts, and reliable, easy-to-use solutions.

As part of our team, you'll make an immediate, measurable impact on a global scale by enabling the world's everyday water needs. You'll also belong to a respectful and collaborative community that fosters career growth and professional development. You'll be supported by resources that make a positive difference in your life because, at Hach, we value your authenticity and want your talents to shine.

Motivated by the highest possible stakes of climate change and global health, we're working together within a rapidly digitizing industry to find innovative technologies that guarantee the safety of our water and our environment. More about us: https://www.hach.com/about-us

Hach is proud to be a Water Quality company in Veralto (NYSE: VLTO). Imagine a world where everyone has access to clean water, safe food and medicine, and trusted essential goods.

That is the tomorrow Veralto is creating today. Veralto is a $5B global leader in essential technology solutions made up of over 16,000 associates across our Water Quality and Product Identification segments all united by a powerful purpose: Safeguarding the World's Most Vital Resources.

Are you…

Interested in working for an international and diverse company?

Looking to use your service & support skills?

Looking for a friendly and supportive team?

If so, read on!

Protecting water, the most valuable resource, and driving sustainability is very close to our hearts. You will be part of a flexible, family-friendly organization that cares about its people just as it cares about the environment.

We Offer:

• Full benefits including medical, dental, vision, 401(k) matching all on day one

• Hach releases over 10 products per year, so you will always be learning and working on new items. This is fast-paced and significant work!

• Our ability as an innovative organization! Unknown, yet exciting opportunities because of our innovative approach; Our service business is ever-evolving.

About the Role:

The purpose of our Sales Support Specialist team is to provide quality service and support to the North America Sales Team: Divisional Sales Managers, Regional Sales Managers, Virtual Sellers, Strategic Account Managers. In this role, you are the primary point of contact for your assigned sales associates, providing them accurate and prompt support.

What Will I Be Doing?

• Handle incoming calls from internal customers (Manufacturing, Customer Service, Service, Tech Support, Bid Specialist, Credit, Analytics, etc.) and assist to resolve customer complaints and problems

• Prepare and processing of quotes, with accurate and timely completion of requests from the sales team to execute updates, changes, and new information within CRM

• Assist customers in figuring out product needs and provide advanced assistance on products

• Initiate no charge orders, returns, credits, sales allowances, traces, replacement orders, and billings

• Review all commercial terms and conditions requirements and negotiate with various Hach internal departments to determine solutions to satisfy customers' business requirements

• Coordinate/consult with the legal department to ensure Hach's protection from unnecessary and/or costly contract obligations

What Are The Qualifications?

• A High School diploma or equivalent, with at least 2 years of customer service/administrative experience in a "supporting" position.

• Outstanding communication, de-escalation, and empathy skills with a "customer-centered" attitude.

• Excellent time management , multi-tasking skills, and an expert at managing a busy workload with multiple competing priorities.

This role will be on-site, based out of our Loveland, CO headquarters.

The salary range for this role is $25.00/hr - $30.00/hr. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting.

We may ultimately pay more or less than the posted range and this range is only applicable for jobs to be performed in Colorado. This range may be modified in the future.

This job is also eligible for bonus pay.

We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, and 401(k) to eligible employees.

You can apply for this role through the Workday "Find Jobs" function if you are a current employee)

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

Veralto Corporation and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

The EEO posters are available here.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at applyassistance@veralto.com to request accommodation.

Unsolicited Assistance

We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies, in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.