Sales Support Specialist

Red Nova Labs Raleigh , NC 27611

Posted 2 months ago

Storable is seeking a Contract to Hire Sales Support Specialist to join our collaborative and committed Support team. This role reports to the Sale Support Manager (or Director of Sales Support in manager's absence). As a member of the SST, you must have a client-focused attitude and strive to deliver the best customer experience possible. You will have a strong sense of "Team" within the broader Storable enterprise, as well as the SST and be motivated and engaged to help where needed.

You will ensure all New, Upsell and Cross-sell sales opportunities are accurate and complete and closed/won as quickly as possible to enable an expeditious product implementation as well as to ensure the Billing team has the supporting documentation to properly add, and start billing, accounts into the billing system. You will interact with several Storable teams to facilitate various workflows. You will ensure work is accurate and complete and done in a timely fashion. You will be a support to others on the SST as they will be to you, resulting in strong working relationships as well as a highly functioning team.

All applicants must be currently authorized to work in the United States on a full-time basis.

About Us:

At Storable, we believe storage operators should have one partner they can trust to help you get the results they need for their business. That's why we've built the industry's first fully integrated platform that offers facility management software, facility websites, marketing programs and services, payments, and deeply integrated tenant insurance capabilities all in one solution.

We leverage our platform in combination with our over 25 years of storage industry expertise to help our thousands of storage customers achieve their tenant experience and operational efficiency objectives every single day.

What you'll do:

  • Maintain presence in phone queue to answer customer calls and fulfill customer requests

  • Actively process incoming orders shared by the entire SST

  • Be responsive to Sales and other teams' requests for assistance with accounts, opportunities and contacts within Salesforce.

  • Ensure proper product quoting, checking with the Sales team and SST as necessary

  • Follow up with the Sales team and customers for missing opportunity information in a timely fashion

  • Alert Austin Billing team for updated payment information for products they bill

  • Handle and resolve customer requests or complaints, escalating to the Sale Support Manager

  • Be responsible for License Transfers of both Facility Management software products, website products and merchant accounts

  • Ensure Upsells are processed quickly including quoting accurate products based on products of existing facilities

  • Follow up with internal teams as necessary to ensure various work is completed

  • Facilitate Lease and Map Setups per customer requests (send quote and ensure Leases and Maps are attached to opportunity)

  • Be familiar with new product and feature launches and how to process within a new sale, upsell or cross-sell

  • Review pending orders and specific customers' requests to ensure excellent customer experience

What you'll need:

  • Have excellent phone skills when talking to customers and internal teams

  • Excellent customer service skills

  • Ability to communicate in a timely fashion

  • Attend and participate in regular staff meetings

  • Display Storable company values

Bonus Points:

  • Salesforce is not required but is preferred

Benefits and Perks:

  • Generous health coverage for you and your family, including short and long term disability coverage, 401(k) and HSA matching, company-provided life insurance, and more.

  • Instant-Access & Flexible vacation. We trust you, so we have a 'take what you need' vacation policy. No waiting to use it or need for accruals.

  • Unlimited snacks, Our break areas stocked to the brim with cereal, snacks, La Croix, soda, Red Bull, coffee, and more to keep you going throughout the day.

  • We're dog friendly! Bring your pooch to work at any of our offices.

  • Enjoy weekly catered lunches and chef-made meals at the office.

  • Take a break and play foosball, Nintendo 64, ping pong, shuffleboard, pinball, or darts in our spacious cafeterias and break rooms.

  • Get active in the community by joining one of our many quarterly offsite volunteer and community service events.

  • Fun company events, including Halloween costume contests, ugly sweater competitions, baseball game outings, ice cream socials, food trucks, and more.

Storable is committed to providing equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Storable will provide reasonable accommodations for qualified individuals with disabilities.


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