Sales Support Specialist

Real Equity Management Columbia , MO 65201

Posted 3 months ago

THE COMPANY:

Commercial Marketing is a manufacturer's representative of several large brands within the shooting sports industry. We sell for quality manufacturers of modern sporting rifles and accessories. We build relationships with big box wholesale and independent accounts and strategize to maximize sales for our manufacturers.

THE SALES SUPPORT SPECIALIST POSITION:

We are looking for a qualified Sales Support Specialist to join our team. You will provide support to sales representatives and respond to customer and prospect queries.

SALES SUPPORT SPECIALIST RESPONSIBILITIES:

  • Provide troubleshooting assistance for customer orders, account statuses and relevant problems

  • Provide data and guides to help the sales team

  • Develop and monitor performance indicators

  • Manage sales tracking tools and report on important information

  • Keep record of sales trends

  • Liaise with account managers to develop specific sales strategies

  • Stay up-to-date with new product and feature launches and ensure sales team is on board

  • Review pending orders and specific customers requests to ensure excellent customer service and customer experience

  • Suggest sales process improvements

SALES SUPPORT SPECIALIST REQUIREMENTS:

  • Associates or Bachelors degree in business or related field, preferred.

  • Proven work experience in customer service or sales

  • Comfortable with/previous experience making cold calls

  • Exceptional communication skills

  • Graphic design skills a plus!

  • Proficiency with MS Office Suite, particularly MS Excel

  • In-depth understanding of sales principles and customer service practices

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Sales Support Specialist

Real Equity Management