Sales Support Specialist

Responsible for supporting the sales manager's through coordination and administration of sales activity. Prepare sales shipping reports, open jobs, and coordinate with accounting. Order equipment for jobs, review and send acknowledgements to salesmen. Provide customer service to our Channel Partners by supporting their sales endeavors by answering questions regarding their orders and general inquiries as directed. Responsible for preparing customer invoicing for equipment shipments in a job cost billing environment. Capture all equipment and freight costs and ensure proper billing on all jobs. Capture change orders, properly bill additional costs and capture data on the job opening sheet. Adhere to and be compliant with specified revenue recognition policies. Accurately apply sales tax.

Principal Responsibilities:

• Order all equipment and coordinate deliveries as well as maintain open and closed job files involving work orders, purchase orders, material transfers, shipping requests, and acknowledgements.

• Process sale order changes. Follow up with Coordinators, Freight Carriers, Quotation Representatives, Field Equipment Representatives and Sales Representatives as necessary to ensure accuracy and expeditious completion of jobs.

• Prepare and maintain job files including back-up paperwork as it pertains to the job.

• Issue PO's to manufacturing plants for required equipment. Responsible for generating the customer invoice.

• Review acknowledgements and send a copy to Field Equipment Representative/Sales Representative for review.

• Prepare accurate monthly job forecasting; verify credit approvals as needed.

• Ensure customer satisfaction (internal and external) by maintaining high level of communication through job completion.

• Individual must have the ability to deal with a variety of problems and customer questions.

• Provide written correspondence to customers, vendors and managers within company policy and guidelines.

• Assist accounting department in researching billing discrepancies and assist to resolve issues.

• Open Job Status Reporting - Provide updated comments within an Access Database on the progress of open/unbilled jobs, report any issues that could delay timing of billing.

• Responsible for any necessary job reconciliations of cost vs. expected costs; sales vs. expected sales.

• Meet weekly billing goals in accordance with a performance metrics system.

• Meet month-end billing and current billed sales reporting deadlines.

Formal Education Requirement:

Required Level: High School

Preferred level: Bachelors Degree

Minimum Years of Experience Necessary: 2-5 years

Additional Information:

• Strong project management skills, including the ability to organize and coordinate multiple tasks, communicate information in a timely fashion and with the appropriate sense of urgency.

• Attention to customer needs and maintains a high level of discretion and confidentiality in dealing with sensitive material.

• Excellent verbal and written communications skills, organizational skills, mathematical skills, detail oriented and highly motivated.

• 3-4 years of experience in an accounting/billing job cost environment desired.

• Ability to work both individually and as a team.

• Knowledge of Microsoft Word, Excel, Outlook, and PowerPoint. Experience with AS400 mainframe a plus.

• Desire for continuous learning through cross-training.

• Experience with Hussmann products desired, not required.

• Less than 5% travel required.

SSS I

• 0-2 yrs experience

• Basic computer skills (Outlook, Word, Excel, PowerPoint)

• Basic understanding of general job aspects. Some understanding of the detailed aspects of the job.

• Close supervision involving detailed instructions and review of work performed.

• Applies company policies and procedures to resolve routine issues.

• Limited decision-making, limited customer exposure.

• Learn and implement the 7 Hussmann Behaviors for Success

SSS II

• 2-5 yrs experience

• Intermediate computer skills (Outlook, Word, Excel, PowerPoint, HPC, SAF, Oracle, BAS, BSS, DART, Windchill, Autodesk)

• Basic equipment product knowledge.

• Substantial understanding of general aspects of the job. Broad understanding of the detailed aspects of the job.

• General supervision and instructions given for routine work and detailed instructions given for new activities or special assignments.

• Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.

• Exercises judgment, within defined procedures and practices, to determine appropriate actions and decision making; interact cross functionally on assignments and projects.

• Intermittent customer contact, can answer basic customer inquiries.

• Consistently Lives the 7 Hussmann Behaviors for Success

SSS III

• 5+ yrs experience

• Proficient computer skills (Outlook, Word, Excel, PowerPoint, HPC, SAF, Oracle, BAS, BSS, DART, Windchill, Autodesk)

• Considerable understanding of the general and detailed aspects of the job and their practical applications to problems and situations ordinarily encountered.

• Considerable equipment product knowledge.

• Basic quotation knowledge.

• Limited supervision, no instructions needed on routine work and general instructions given on new lines of work.

• Works on assignments and special projects that are moderately difficult, requiring judgment in resolving issues or in making recommendations

• Lead cross functional assignments and project teams.

• Direct customer contact, can anticipate and prevent customer inquiries

• Effective at training less experienced Sales Coordinators.

• Consistently exceeds in living the 7 Hussmann Behaviors for Success

Our organization offers benefits that are the best fit for you at every stage of your career:

Comprehensive Insurance Plans: Health, Dental and Vision, 401k with Company Matching Contribution, Discretionary 401k Company Contribution, Tuition Reimbursement Program, Life/Disability Insurance, Family Leave, Panasonic Employee Discounts, Paid Vacation and Holidays, Wellness Program, Identity Protection, Community Stewardship, Employee Assistance Program and more

Hussmann is a subsidiary of Panasonic USA. Finding a better way has always been the Hussmann way. Since 1906, our focus on innovation has helped food retailers succeed. We hold over a 122 U.S. patents as well as 320 international patents from more than a dozen countries. We collaborate with customers across a variety of food retail segments as we work towards fulfilling a promise for better businesses, better partners, and a better world.

Hussmann is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to veteran status, disability, age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, genetics, marital status, pregnancy, or any other non-merit based factor.