Sales Support Specialist

JOB SUMMARY:

This position is responsible for preparing quotes based upon information provided, and acts as liaison between external customers, regional sales managers, and various internal departments.

ESSENTIAL DUTIES and RESPONSIBILITIES:

• Prepare quotations as requested by Product Managers, Regional Sales Managers, Dealers, etc.

• Review and validate quotations for standard machines

• Act as liaison between external customers and internal departments (i.e., Sales, Manufacturing, Engineering, and Service)

• Coordinate resolution on customer issues or problems

• Act as liaison and advocate to external customers for order acknowledgements

• Ensure accuracy of orders before release to Manufacturing or Shipping, including reviewing and verifying with external customers

• Process order entry and lead order entry meetings

• Coordinate activities with Accounting to avoid and/or resolve any accounts receivable issues that may arise

• Screen incoming sales phone calls and route to appropriate contact

• Maintain various files and records, including literature supplies, etc.

• Coordinate in-plant customer visits, making accommodation arrangements as needed

• Provide assistance to other Project Coordinators as needed

• Provide input on continuous improvement ideas to enhance the customers' "Messer Experience"

An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

MINIMUM EDUCATION & QUALIFICATIONS:

• High school diploma or equivalent

ADDITIONAL KNOWLEDGE, SKILLS & ABILITIES:

• Proficient in Microsoft Office Suite and Windows-based programs

• Proficient in basic mathematical skills

• Must demonstrate ability to grasp technical concepts (e.g., spatial relationships, technical terms, etc.)

• Excellent oral and written communication skills

• Ability to deliver quality and detailed work on tight deadlines, with strong organization and priority-setting skills

• Must be willing to develop a knowledge of machine models, capabilities, applications, options, cutting processes and limitations