Sales Support Specialist

Grain Millers in Eden Prairie is seeking a full time Sales Support Specialist!

Who we are.

Grain Millers, Inc. is a leading manufacturer and merchandiser of whole grain ingredients utilized in food products served around the world. While you may not know us directly, you almost certainly know our products. We have supplied food and dairy ingredients to virtually every large food company in the world for over 37 years. We employ nearly 1000 associates throughout North America. Our Eden Prairie, MN headquarters is the hub of our Support infrastructure. Our manufacturing facilities are in MN, IA, WI, IN, OR and Canada.

Why we need you.

As a vital member of our team, your role as full time Sales Support is crucial in ensuring smooth operations and maintaining customer satisfaction. You'll be the first point of contact for our valued clients, handling inquiries, resolving issues, and ensuring orders are processed efficiently. Your contribution ensures that our sales processes run seamlessly, ultimately enhancing our reputation and customer loyalty.

Who you'll be working with.

You'll be part of a collaborative team of sales professionals where you'll play a key role in supporting their success. From sales managers to valued customers, you'll work closely with a diverse group of dedicated individuals, contributing to our shared goals and fostering a supportive environment. Be part of a team where your contributions truly matter.

Who you are.

Your attention to detail and dedication to maintaining accurate records will contribute to the success of our sales efforts. You are good at building strong relationships with both internal teams and external customers. Your professional demeanor and helpful attitude foster a positive working environment and will drive business growth.

• Speaks with customers by phone concerning general inquiries, orders, shipments and products.

• Receives and enters orders, coordinating and processing orders with customers and the mill.

• Contacts customers to advise shipment dates/delays and/or information necessary to process orders.

• Facilitates shipment dates/logistics with the plant personnel and communicates to all interested parties in a respectful, professional and mature manner.

• Verifies sales orders for correct pricing, delivery dates and ensures accuracy of the order entry.

• Maintains and updates the customer files with respect to customer profile information.

Requirements

• Two years of post-high school education or equivalent combination of education and related work experience.

• Must be detail oriented, motivated and demonstrate initiative.

• Excellent customer service skills (friendly, courteous and helpful).

• Proficient in basic accounting skills, and the ability to calculate figures and amounts.

• Strong computer (Word, Excel, and Outlook), presentation and data handling skills.

• Excellent oral and written communication skills.

• Ability to interact with vendors, customers, and third parties in a professional manner.

• Ability to understand the basics of measurements/weights and currency.

What We Offer

Wage range: $27-30/hour (depending on experience)

Grain Millers, Inc. offers a competitive compensation and benefits package including medical; dental; vision; disability and life insurance. We offer a 401k plan with a generous employer match. In addition to our core benefits package, our employees enjoy a beautifully appointed facility in Eden Prairie, MN, including a fitness center, covered parking garage and other amenities that enhance our work environment.

If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!