Sales Support Specialist

Cybex

Job Position

• Sales Support Specialist

Location

• Downtown Boston, MA (On Site)

CYBEX is at the forefront of innovation, shaping the future of child safety with a keen eye on the evolving needs of modern parents. Our brand is synonymous with excellence, seamlessly integrating cutting-edge design with unparalleled safety features. We offer an array of products, including car seats, baby carriers, children's furniture, and strollers, all crafted to provide parents with the confidence that their children are protected in style.

This role will be responsile for supporting sales related activites to the full sales team. Focusing on supporting the VP of sales, Regional Account Executives and Business Development Manager. This role will be the backbone of our sales department, providing essential administrative and

operational support to ensure smooth and efficient sales processes. The ideal candidate will possess excellent organizational skills, strong attention to detail, and a proactive attitude towards problemsolving.

Areas of responsibilities

• Support VP Sales, Regional Account Executives, and Business Development Manager with

sales activities.

• Provide extensive administrative assistance for daily account management tasks. Emphasize

coordination and support in sales-related endeavors.

• Facilitate the set up process of new products across national accounts, ensuring conprehensive

item-level data and meeting image requirements. Monitor and ensure timely submission of all

item-level data, aiming for a lead time of at least 60 days prior to "go live" date.

• Collaborate with CRM team to ensure partner feeds contain accurate and relevant item

information

• Coordinate with marketing across departments to guarantee timely delivery of assets to

assigned accounts, utilizing proficiency in Salsify.

• Manage promotional activities as outlined by management, overseeing promotional order forms,

dashboards and their distribution

• Provide support for presentations and meetings, attending weekly sales and RAE meetings, and

tracking action items and notes.

• Maintain and distribute monthly communications to retailers, including price lists, inventory

reports, and order forms, while staying updated on new product launches and pricing changes.

• Take full ownership of sales tools and programs, including B2B portal management, CRM tool

usage, and e-commerce store locator maintenance.

• Work cross functionally with sales and marketing teams to support consumer events; handling

tasks such as samples ordering and product tracking.

• Assist in planning and coordinating both trade and consumer event activities internally.

• Provide administrative support for the brand ambassador program on a daily basis, with some

familiarity with Microsoft Forms being advantageous.

Internal organizational interfaces including related tasks

• Sales

• Marketing

• Operations and Logistics Management

External organizational interfaces including related tasks

• Retailers

• Customers

Required education and experience

• Bachelor's Degree in relevant field is required.
• 3 years experience; preferrably in a Sales or Marketing support role

Technical qualification and specialized skills

• Proficient using Microsoft applications with specific focus on Excel and Power Point

• Some familiarity with forecasting and planning processes

• Comfortable working on multiple tasks and managing multiple timelines and due dates

• Comfortable talking in a group setting both internal and external

• Strong written and verbal communcation skills

• Ability to work independandly and with low supervision

• Self starter

• Strong presentation skills

• Strong organizational skills

• Results driven and customer focused

• Experience with SAP a plus

• Some travel required

Critical competencies

• Account Managment

• Digital acumen

• Commercial Awareness

• B2B experience a plus

EEO-M/F/DISABLED/VETS

EEO/M/F/D