Sales Support Specialist (Commercial Lending Assistant)

Overview First Citizens Bank has an incredible opportunity for a Sales Support Specialist (Commercial Lending Assistant). We are hiring banking professionals who have had proven success in their past careers, are self-motivated, and possess strong relationship building skills. This role is an integral part of our team partnering with Commercial and/or Business Banking groups in the sales, servicing and management of clients and loan portfolios.

Responsibilities Ongoing Sales Support: Provide ongoing sales support to Lenders which includes identifying sales and cross sell opportunities, coordinating materials for presentations, setting up sales calls as needed, maintaining prospect lists, and making joint calls as required. Documentation Support and Accuracy:

Originates, processes, and ensures accuracy of loan documentation for closings. This includes entering financial information into the loan system and ensuring that all necessary documentation is included in the loan package prior to closing. Ongoing Credit Servicing Support and Accuracy:

Resolving documentation exception issues, maintaining service levels, updating financial statements, and preparing files for all portfolio reviews. Run reports to track maturing lines/loans and service levels. Monitoring of Past Due Credits:

Communicate, report, and follow up on portfolio past dues to ensure they remain current, while maintaining customer contact. Ongoing Customer Service/Office Support: Coordinates opening of deposit and other banking services with branch partners.

Handles customer requests for information and problem resolution. First Citizens benefits programs are designed to meet our Associates where they are in life. Full-time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined.

More information regarding our benefits offerings can be bound here: https://jobs.firstcitizens.com/benefits Qualifications Required Qualifications High school or GED 4+ years' experience in commercial lending support Professional writing skills; the role will communicate directly to customers and area leadership Preferred Qualifications Proficient in Microsoft Excel, PowerPoint, Outlook and other office support systems and programs. Must be comfortable with loan assistance, loan documentation, and loan renewals. Experience with the loan closing process, documentation, and understanding of borrowers and guarantors. Capability to handle high volume activity (past due loan payments, maturing loans, annual reviews, etc.) and provide updates on the status.