Sales Support Specialist

Overview

About BerryAt Berry Global Group, Inc. (NYSE: BERY), we create innovative packaging and engineered products that we believe make life better for people and the planet. We do this every day by leveraging our unmatched global capabilities, sustainability leadership, and deep innovation expertise to serve customers of all sizes around the world. Harnessing the strength in our diversity and industry-leading talent of over 40,000 global employees across more than 250 locations, we partner with customers to develop, design, and manufacture innovative products with an eye toward the circular economy. The challenges we solve and the innovations we pioneer benefit our customers at every stage of their journey. For more information, visit our website, or connect with us on LinkedIn or Twitter. This role is focused on performing transactional activities supporting customer service, sales operations, and finance to ensure proper systems recording of customer returns, new items set-up, sample requests, and quoting new items. This role will work alongside with the Customer Care Specialist to ensure flawless communication to the customers. This is a full-time (in-office) role in Hot Springs, Arkansas.

Responsibilities

Customer Incident Tracking

• With the use of TICS (Tracking Incident Complaint System), this role process customer complaints like invoice disputes, short deliveries, and/or returns to ensure timely and proper resolution for the customer.

New Item Creation

• With K2 tool, facilitates creation of new finished goods item in JDE. This role also coordinates with the cross-functional team members for a timely completion of master data. Completion of this process would ensure the item would flow through the system from customer order entry to final invoice.

Sample Requests

• Based on quantity and product line, enter request through applicable channel, Sample Lab or Plant. This role ensures timely production and shipment of samples to the requester.

Quoting

• Determine if request is eligible for quoting (not previously quoted to another supplier) and quantity meets MOQ (minimum order requirement). Through Quote App, enter all product details, annual volume, applicable fees, MOQs, and any additional tooling required for accurate pricing levels.

Regulatory, Specs, and Drawing Requests: Determine appropriate regs, specs, and drawings to retrieve and/or submit as requested by the customer.

ITrade

• When required, maintains and troubleshoots EDI iTrade connectivity with customers within the order to cash process. Working to minimize repeatable errors by working with customer care and other areas as needed.

Customer Portal Maintenance

• When required, this role is the point of contact for assigned external customer and third party online portals to provide accurate and up to date information to customers related to product inquires, returns, credits, and general inquiries.

Global Data Synchronization Network

• When required, works closely with product line management, marketing, sales, and customer care to maintain Global Data Synchronization Network (GDSN) item attributes through OneWorldSync Portal. Perform new item upload and maintenance of existing items in the OneWorldSync Portal to meet GDSN requirements as outlined by existing and potential customers.

PERFORMANCE MEASURES: Success of this role will be measured by the following metrics;

TICs Item turnaround time New Item Creation turnaround time Sample Request turnaround time Quoting Turnaround Time

Qualifications

• Bachelor's Degree or Associate Degree in Management, Sales, Marketing, or Supply Chain preferred

• 1-2 years' experience data encoding and analysis in a Manufacturing industry

• 1-2 years' experience working with ERP, Portals, and other Data Interchange softwares

• Proficiency in gathering, analyzing and interpreting data.

• Proficient in Microsoft Excel and related Office applications

• Effectively communicate with customers, both external and internal

• Excellent communication skills-verbal and written

• Independent in working effectively with little supervision

• Self-starting

• Excellent attention to details

• Comfortable on working on repetitive tasks

Responsibilities Customer Incident Tracking- With the use of TICS (Tracking Incident Complaint System), this role process customer complaints like invoice disputes, short deliveries, and/or returns to ensure timely and proper resolution for the customer. New Item Creation

• With K2 tool, facilitates creation of new finished goods item in JDE. This role also coordinates with the cross-functional team members for a timely completion of master data. Completion of this process would ensure the item would flow through the system from customer order entry to final invoice. Sample Requests

• Based on quantity and product line, enter request through applicable channel, Sample Lab or Plant. This role ensures timely production and shipment of samples to the requester. Quoting

• Determine if request is eligible for quoting (not previously quoted to another supplier) and quantity meets MOQ (minimum order requirement). Through Quote App, enter all product details, annual volume, applicable fees, MOQs, and any additional tooling required for accurate pricing levels. Regulatory, Specs, and Drawing Requests: Determine appropriate regs, specs, and drawings to retrieve and/or submit as requested by the customer. ITrade

• When required, maintains and troubleshoots EDI iTrade connectivity with customers within the order to cash process. Working to minimize repeatable errors by working with customer care and other areas as needed. Customer Portal Maintenance

• When required, this role is the point of contact for assigned external customer and third party online portals to provide accurate and up to date information to customers related to product inquires, returns, credits, and general inquiries. Global Data Synchronization Network- When required, works closely with product line management, marketing, sales, and customer care to maintain Global Data Synchronization Network (GDSN) item attributes through OneWorldSync Portal. Perform new item upload and maintenance of existing items in the OneWorldSync Portal to meet GDSN requirements as outlined by existing and potential customers. PERFORMANCE MEASURES: Success of this role will be measured by the following metrics; - TICs Item turnaround time

• New Item Creation turnaround time

• Sample Request turnaround time

• Quoting Turnaround Time