Sales Support Specialist

Berry Global Group Jackson , MS 39201

Posted 3 weeks ago

Berry Global Berry Global, headquartered in Evansville, Indiana, is committed to its mission of 'Always Advancing to Protect What's Important.' With $13 billion in revenue for fiscal year 2018 on a combined pro forma basis from operations, Berry is a leading global supplier of a broad range of innovative nonwoven, flexible, and rigid products used every day within consumer and industrial end markets. Berry operates over 290 manufacturing facilities worldwide, on six continents, and employs over 48,000 individuals.

At Berry, we pursue excellence in all that we do and are always advancing to improve the way we work along with the products and services we provide. Our culture fosters trust and partnerships through appreciation, acknowledgement, and inclusion. At Berry, we are continuously improving to support our mission and exemplify our values of partnerships, excellence, growth, and safety. To learn more about Berry, visit berryglobal.com

PURPOSE:

Under the direction of the Department Manager, the Sales Support Specialist will interact with customers, internal and or external, to provide and process information in response to inquiries, concerns about request and product information as well as performs a variety of duties related to the Sales Support function. The Sales Support Specialist maintains day-to-day operations and contact with customers, Sales Representatives, internal and external departments. The Sales Support Specialist serves as an order entry person, problem solver and Berry Representative. Continually evaluates policies and procedures to determine new improved and streamlined approaches to better serve customers' needs.

RESPONSIBILITIES:

  • Receives, processes, inputs and monitors customers web based, email and or faxed orders from receipt to invoicing while screening information for accuracy and completeness; prepares and forwards preliminary paperwork for special production orders.

  • Partner with sales and manufacturing to analyze customer requirements to develop and maintain customer-specific products.

  • Serve as an order entry person, contacts customer and or sales representative promptly with resolution to problems and or alternatives; manage customer releases and ensure delivery dates are met.

  • Maintains a professional relationship with internal and external departments for order completion.

  • Proactively manages customers finished goods inventory levels.

  • Prepares and forwards preliminary paperwork for special production orders.

  • Promotes a strong work ethic and displays a team player mentality.

  • Knowledgeable of product line, delivery times, and procedures.

  • Performs special projects as assigned by Department Manager.

QUALIFICATIONS:

  • 5 years sales support experience in a manufacturing or technical environment.

  • Proficient in Microsoft Excel

  • Ability to communicate clearly and professionally, both verbally and in writing.

  • EDI experience a plus

  • Typing 50-60 wpm; ability to use general office equipment.

  • Strong decision making and analytical skills.

  • Detail oriented, strong organizational and communication/listening skills.

  • Ability to maintain professionalism under stress

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Sales Support Specialist

Berry Global Group