Sales Support Representative

Company Description

Wonderful Citrus is America's largest integrated grower, shipper and packer of fresh citrus, including clementine/mandarin, navel and Valencia oranges; lemons; limes; grapefruits; and other citrus varieties. Wonderful Citrus owns, cultivates and harvests more than 58,000 acres of fresh citrus and ships around the world each year to ensure a year-round supply. Our citrus can be found in all channels of distribution, with our consumer brands most visible in the produce department of grocery stores across America under the flagship consumer brands of Wonderful Halos mandarins and Wonderful Sweet Scarletts Texas Red grapefruit.

Job Description

Overview:

The function of the Sales Support Representative is to ensure our customers receive their orders complete and on time. This will be accomplished through accurate inventories, timely data entry and coordination with team members. Will process orders for merchandise received by mail, telephone, fax, E-mail, or electronically.

Here's what you'll do:

Responsibilities include but are not limited to:

• Responsible for accurate order entry including prices and quantities
• Understand at a basic level, the sizing, grades, shipping/packing locations and pack styles
• Awareness of product availability to effectively support the sales team
• Communicate regularly through email and verbal communication with Account Executives/managers to stay up to date on any changes and or availabilities
• Communicate with the internal transportation and or outside transportation companies to set up appointment times, follow up on no shows, and address cancelled orders to all parties involved
• Assist other SSR's with their coverage and be a potential back-up when members of the team are out of the office
• Assist Sales in cleaning up any account payables follow-ups
• Facilitate all commodity rejection(s) reporting and accounting follow-up
• Addresses customer complaints and questions in a timely manner
• Adjusts orders received for price and nomenclature
• Enters data into sales internal database, to determine total cost for customer
• Follows up on orders to ensure delivery by specified dates
• Computes price, discounts, account representation, and shipping charges as required.
• Prepares invoices and shipping documents such as export papers, commercial invoices.
• Checks shipping orders to ensure they are accurate with regards to quantity shipped, this is done by comparing shipping documents with computer-generated reports.
• Specifies if special labeling is required for shipment and in some instances supplies to the shipping department.
• Confers with production, shipping, warehouse, or common carrier personnel to expedite or trace missing or delayed shipments.
• Makes sure that quotes are processed through the quoting process in a timely manner
• Maintains documentation of contract pricing and ensures accuracy of entry
• Maintains customer name and address database

Qualifications

Here's what you'll bring to the table:

• 1 year of office experience
• Excellent oral and written communication skills
• Excellent customer service skills are a must
• Entry level understanding of citrus or produce commodities preferred

Pay Range: $22.00 - $32.00 per hour. Final compensation will be dependent upon skills & experience.

Additional Information

Wonderful's dedication to you:

• Competitive benefits package including Medical, Vision, Dental, 401k
• Continued training and generous Education Reimbursement Program
• Paid sick, vacation and holiday time
• Wonderful Giving (www.wonderfulgiving.com) -- allowing you to donate company money to a cause of your choice

Why Choose Wonderful?

Wonderful Citrus is part of The Wonderful Company, a privately held $6 billion global company dedicated to harvesting health and happiness around the world. Its iconic brands include FIJI Water, POM Wonderful, Wonderful Pistachios, Wonderful Halos, Wonderful Seedless Lemons, Teleflora, and JUSTIN and Lewis Cellars wines. The Wonderful Company's connection to consumers has health at its heart and giving back in its DNA.

To learn more about The Wonderful Company, its products, and its core values, please visit wonderful.com, or follow The Wonderful Company on LinkedIn, Facebook, and Instagram. To learn more about the company's corporate social responsibility impact, visit csr.wonderful.com.

Wonderful Citrus and The Wonderful Company is an Equal Opportunity Employer and with opportunities for advancement. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories.

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