Are you our next Sales Support Representative?
As a Sales Support Representative for Mosaic you will ensure customer satisfaction by exceeding customer requirements and expectations from point of sale through delivery of product and invoicing. In this role you will be partnering with a peer SSR on one of Mosaic's largest strategic accounts. In this role you will serve as the primary point of contact post sales. You will represent a designated customer base and support multiple sales territories. Our Sales Service Reps are highly skilled collaborators with customer and business stakeholders and manage a diversity of commercial and supply chain conversation to ensure successful execution and management of complex process to supply the sale of products. If you are customer centric, enjoy helping others and have experience in a customer-facing sales service role in Supply Chain, Manufacturing, Product Management, Logistics or related industry/field this could be the perfect role for you.
What will you do?
Serve as a customer advocate with the responsibility ascertaining customer requirements and ensure the requirements are met
Resolve customer issues, including pricing, transactions, complaints, orders, shipments, and a wide number of other issues
Address complaints at authorized levels for their product lines
Document and determine when a complaint is considered resolved
Manage the entire order to cash process for assigned customers and quick resolution of customer issues, including pricing, transactions, complaints, orders, shipments, and a wide number of other issues
Manage inside sales for transactional segment of customers at list/approved prices
What do you need for this role?
High School/GED required plus a minimum of 8 years of relevant experience or a bachelor's degree and 5 years of relevant experience is required
Experience in a customer-facing sales service role in Supply Chain, Manufacturing, Product Management, Logistics or related industry/field is required
Experience making informed but quick decisions in a fast-paced environment
Experience interacting with customers and cross-functionally within the business to provide critical thinking, problem resolution, and continuous improvement
Demonstrated proficiency with Microsoft Suite including: Word, Excel, Power Point and Outlook
Bonus if you have experience with SAP, Salesforce, BOBJ, and/or Visio
Bonus if you have expertise in On-line Order Management, Track and Trace Technologies for logistics
Business Acumen of commercial and supply chain processes
Aptitude for digital and technology trouble shooting of customer digital interactions
Demonstrated organizational skills and attention to detail
Excellent communication and presentation skills
Mosaic is an Equal Opportunity Employer that values the strength diversity brings to the workplace.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status.
Mosaic participates in the US E-Verify program.
Must be legally authorized to work in the United States
We Help the World Grow the Food it Needs - Apply today and join our team!
The Mosaic Company