Sales Support Representative

The Mosaic Company Tampa , FL 33602

Posted 1 month ago

Are you our next Sales Support Representative?

As a Sales Support Representative for Mosaic you will ensure customer satisfaction by exceeding customer requirements and expectations from point of sale through delivery of product and invoicing. In this role you will be partnering with a peer SSR on one of Mosaic's largest strategic accounts. In this role you will serve as the primary point of contact post sales. You will represent a designated customer base and support multiple sales territories. Our Sales Service Reps are highly skilled collaborators with customer and business stakeholders and manage a diversity of commercial and supply chain conversation to ensure successful execution and management of complex process to supply the sale of products. If you are customer centric, enjoy helping others and have experience in a customer-facing sales service role in Supply Chain, Manufacturing, Product Management, Logistics or related industry/field this could be the perfect role for you.

What will you do?

  • Serve as a customer advocate with the responsibility ascertaining customer requirements and ensure the requirements are met

  • Resolve customer issues, including pricing, transactions, complaints, orders, shipments, and a wide number of other issues

  • Address complaints at authorized levels for their product lines

  • Document and determine when a complaint is considered resolved

  • Manage the entire order to cash process for assigned customers and quick resolution of customer issues, including pricing, transactions, complaints, orders, shipments, and a wide number of other issues

  • Manage inside sales for transactional segment of customers at list/approved prices

What do you need for this role?

  • High School/GED required plus a minimum of 8 years of relevant experience or a bachelor's degree and 5 years of relevant experience is required

  • Experience in a customer-facing sales service role in Supply Chain, Manufacturing, Product Management, Logistics or related industry/field is required

  • Experience making informed but quick decisions in a fast-paced environment

  • Experience interacting with customers and cross-functionally within the business to provide critical thinking, problem resolution, and continuous improvement

  • Demonstrated proficiency with Microsoft Suite including: Word, Excel, Power Point and Outlook

  • Bonus if you have experience with SAP, Salesforce, BOBJ, and/or Visio

  • Bonus if you have expertise in On-line Order Management, Track and Trace Technologies for logistics

  • Business Acumen of commercial and supply chain processes

  • Aptitude for digital and technology trouble shooting of customer digital interactions

  • Demonstrated organizational skills and attention to detail

  • Excellent communication and presentation skills

  • Mosaic is an Equal Opportunity Employer that values the strength diversity brings to the workplace.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status.

Mosaic participates in the US E-Verify program.

Must be legally authorized to work in the United States

We Help the World Grow the Food it Needs - Apply today and join our team!

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Outside Sales Representative

50 Floor

Posted 4 days ago

VIEW JOBS 10/13/2021 12:00:00 AM 2022-01-11T00:00 Tired of someone else controlling your income? Have you ever dreamed of earning a six-figure income? Then let 50Floorhelp bring your dreams to reality! 50Floor- is the fastest growing shop-at-home specialty retail flooring companies in America, and we are looking to bring on qualified Independent Sales professionals NOW! Come join a highly profitable winning team of Sales Representatives before the opportunity passes you by! Our in-home sales approach offers our customers the ultimate shopping experience. Why we are the #1 opportunity for sales professionals * NO COLD CALLING!! * High volume,pre-set appointment with leads generated through our US based customer service team * Extensive company run Television, Social Media & Radio Campaigns * Pre-qualified leads * Aggressive commission & bonus structure with uncapped earning potential * Weekly pay * Paid orientation period * $1,000 New Rep Sales Bonus * About 50Floor: In just 11 years, 50Floor became the 2nd largest, shop-at-home flooring company, in the United States and we are just getting started! Now operating in 16 major markets, and with plans to expand nationwide, 50Floor is the #1 opportunity for in-home sales professionals. We attribute our rapid success to recruiting and retaining only top-performing In-Home Sales Professionals. With a nationwide Social Media, TV & Radio advertising campaign, and popular television celebrity spokesperson as well as local community media influencers promoting our brand, we generate the highest quality leads in the home improvement industry. There is never any cold calling, door-to-door sales, or telemarketing. When our sales professionals arrive at their customers homes, appointments have been pre-qualified, professionally scheduled and customers are eager to discuss their needs. Our goal is to attract and retain the best In-Home Sales Professionals in the industry. We do that by offering an aggressive commission and bonus structure, quality of life, and consistent, high-quality leads. Our top-performing Outside Sales Representative earn over $250,000 working 2 to 3, company-provided leads per day! If you are a top performer, driven, and thrive in a competitive sales environment, 50Floor could be the best career move you have ever made! * Based on individual sales performance during the first 30 days after the first independent sales appointment. 50Floor Outside Sales Representatives are Independent Contractors, whose earnings are commission and bonuses based on individual performance only with uncapped, unlimited earning potential. #SRSMED 50 Floor Tampa FL

Sales Support Representative

The Mosaic Company