Sales Support Representative

Tech Air Billerica , MA 01821

Posted 2 months ago

Are you ready to help grow sales and be a part of a passionate and hard-working team eager to drive our business forward?

Move your Career forward with Airgas as a Sales Support Specialist based in Billerica, MA!

What you will do:

The Sales Support Representative will act as the liaison for the sales representatives and other internal departments such as accounts receivable, customer service, operations and branch associates. The main focus of the position will be to submit quotes, track orders and deliveries, enter and update contracted pricing, provide timely research/resolution to customer issues and requests for information.

  • Maintains a high level of customer service by assisting sales force via telephone, email, fax, or in person.

  • Handles busy incoming telephone orders and email orders/inquires in a professional manner, identifying urgency of order and report to necessary departments.

  • Initiates daily communication with sale force personnel regarding quotes, order status, deliveries, back orders and issues pending

  • Completes customer follow up on quotes, inquiries, order status (expedite orders), deliveries and issues resolved.

  • Works with retail branch personnel to stock appropriate product levels as requested by sales representatives.

  • Submits and updates contract pricing, obtain approvals as needed.

  • Assists accounts receivable with problem invoices, research and gather supporting documentation and submit corrections as required.

  • Participates in warm phone sales to potentially new customers and obtaining leads for Sales Reps.

  • Orders and distributes sales and marketing related information.

  • Accurately completes all daily, weekly, monthly paperwork on a timely basis

  • Other duties/projects as may be assigned.

  • May be called on to help coordinate activities and events as required for both internal and external events and meetings.

What you will need:

  • A high school diploma or equivalent.

  • Additional post high school education and/or training preferred.

  • Two years in a customer service and/or sales related role required.

  • Prior experience with SAP preferred.

  • Excellent customer service & communication skills.

  • Working knowledge of Microsoft Office Suite: Outlook, Word, Excel, and PowerPoint.

  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; Ability to compute rate, ratio, and percent's.

  • Ability to work independently and under some pressure to meet deadlines.

  • Demonstrates a clear and effective speaking manner for the purpose of explaining information to customers and employees and strong customer service skills.

  • Detail-oriented.

  • Lives by Airgas safety programs, OSHA, and all related rules, regulations, procedures which are applicable to this position's responsibilities.

We take care of you:

Airgas offers a full benefits package that includes: Medical, Dental, Vision, Life, AD&D, Short Term and Long Term Disability Insurance, Vacation, Sick, Paid Holidays, 401(k) Retirement Plan with company match, Tuition Assistance and much more!

Who we are:

Airgas, an Air Liquide company, is the leading U.S. supplier of industrial, medical and specialty gases, as well as hardgoods and related products; one of the largest U.S. suppliers of safety products; and a leading U.S. supplier of ammonia products and process chemicals.

Dedicated to improving the performance of its more than one million customers, Airgas safely and reliably provides products, services and expertise through its more than 18,000 associates, over 1,100 locations, robust e-Business platform, and Airgas Total Access telesales channel. As an Air Liquide company, the world leader in gases, technology and services for Industry and Health, Airgas offers customers an unrivaled global footprint and industry-leading technology and innovations.

Check out what a career at Airgas can offer you!

What do our Team Members have to say about being part of the team?

"Great place to work with great growth potential" - Director, Atlanta

"Opportunity to advance and a great safety program" - Driver, Cheshire

"Fun people to work with and flexible management" - Sales Specialist

EOE AA M/F/Vet/Disability

Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status, or disability


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Sales Support Representative

Tech Air